Front desk attendant - 2nd shift

Join the front desk team at GrandStay Hotel & Suites in Cambridge, MN for a part-time 2nd shift role (onsite).

Responsibilities

• Welcome guests and greet arrivals at the front desk.
• Register guests in the computer system, verifying reservation, address, and credit information.
• Promote the Preferred Guest Program and provide recognition and benefits to members present.
• Accept guest payments for accounts at registration and at checkout.
• Maintain a house bank, complete daily deposits, and submit accurate daily receipts reports.
• Post miscellaneous charges as requested.
• Capture sales through reservations and front desk inquiries.
• Coordinate front desk activities to help meet guest service standards and support optimal room occupancy.
• Maintain, organize, and clean the work area, lobby, and other public spaces.
• Assist with mail and facsimiles and provide guests with information on hotel facilities and local attractions.
• Wash, fold, and put away laundry; stock laundry storage areas.
• Book reservations for guests who approach or call the front desk.
• Balance cash, checks, credit card, and city ledger accounts through verification.

Requirements

• Strong concern for the hotel’s success.
• Team-player mindset; stand-out candidate.
• Dependable, punctual, and able to maintain a positive attitude.
• Comfort performing essential functions, including registering guests and verifying reservation, address, and credit information.
• Thorough understanding and effective performance of the property management system.
• Ability to speak, read, write, and understand the primary language(s) used in the workplace.
• Good verbal and written communication skills.
• Basic computational ability and basic computer skills.
• General knowledge of the city and its attractions; extensive knowledge of the hotel, its services, and facilities.
• Demonstrate and promote commitment to providing the best possible experience for guests and employees.
• Physical ability to stand and exert well-paced activity for up to 4 hours.
• Ability to reach other hotel departments in a timely manner.
• Ability to exert well-paced activity in limited space.
• Ability to lift up to 15 lbs occasionally.
• Ability to perform job-related tasks including grasping, writing, typing, standing, sitting, walking, repetitive motions, bending, climbing, listening/hearing, and maintaining visual acuity.
• Ability to spend extended time viewing a computer screen.
• Manual dexterity to operate required equipment.
• Finger dexterity to use office equipment including computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, and other office equipment as needed.
• Due to hospitality business needs, willingness to work varying schedules.
• Attendance at scheduled training sessions and meetings is required.

Technologies

• Computer
• Property management system
• FAX machines
• Photocopiers
• Multi-line touch tone phone
• 10-key adding machine

Schedule & Location

• Work location: In person (Cambridge, MN onsite)
• Hours: 3:00 PM to 11:00 PM
• Weekends: Some weekends are a must

Job Type, Pay

• Job type: Part-time
• Pay: From $15.00 per hour

Benefits

• Employee discount
• Paid time off