Front Office Supervisor

The Surrey, A Corinthia Hotel in New York invites a Front Office Supervisor to lead guest services and ensure every guest interaction meets the property’s quality standards, from pre-arrival requests through post-departure feedback. This onsite role offers a salary of USD 80,000 - 82,000 per year and the chance to contribute to a luxury property guided by Corinthia Values. The ideal candidate will have at least 3 years of Front Office experience, and a Degree or Diploma in Hospitality Management or Tourism is desirable.

Responsibilities

• Collaborate with the Finance team to ensure accurate accounting instructions and adherence to the hotel’s credit policy by the Reception team.
• Ensure Front Office and Guest Service departments are properly staffed, trained, and performing to the required standard.
• Oversee smooth handovers between shifts to maintain seamless service.
• Assist with guest check-in and check-out procedures.
• Conduct regular inspections of public areas; report and rectify defects as needed.
• Champion the Corinthia Values and philosophy within the team, and ensure SOPs and policies are well communicated and followed.
• Assess training needs using guest feedback, online reviews, and audits, and coordinate training in collaboration with Operational Coaches.
• Ensure all new team members receive appropriate training and cross-training across relevant departments.

Requirements

• Minimum 3 years of Front Office experience in a hotel of similar size and star rating.
• Strong background in Front Office and guest services operations.
• Fluency in English (written and spoken); knowledge of another language is advantageous.
• Experience with property management systems such as Micros, Fidelio, Opera.
• Degree or Diploma in Hospitality Management or Tourism is desirable.

Technologies

• Micros
• Fidelio
• Opera