Guest Service Agent

At The Sanctuary Hotel in New York, NY, the Guest Service Agent plays a central role in creating a smooth, welcoming stay for every visitor. From the moment guests arrive through check-out, you support the front desk and guest relations process while helping the hotel run accurately, including mandatory two (2) night audit relief shifts.

This onsite position focuses on guest-facing service, daily operational support, and coordination with housekeeping and maintenance to keep rooms and public areas comfortable and in top condition.

Key Responsibilities

• Welcome guests with a friendly, professional approach during check-in.
• Answer and manage multi-line phone systems using strong phone etiquette for inquiries and reservations.
• Support room assignments and special requests, and share information on hotel amenities and local attractions.
• Maintain accurate guest records, process payments, and respond to billing inquiries with precision.
• Assist with night audit procedures to support financial accuracy and complete end-of-shift reporting.
• Handle guest concerns promptly, applying guest relations skills to resolve issues effectively.
• Coordinate with housekeeping and maintenance teams to help ensure cleanliness and comfort across guest rooms and public areas.
• Promote hotel services and amenities to improve guest satisfaction and encourage repeat visits.

Required Qualifications

• Previous experience in hotel management or front desk operations is highly desirable.
• Demonstrated customer service skills with a friendly, energetic interaction style.
• Multilingual abilities are a plus for communicating with diverse guests.
• Preferred familiarity with hospitality management software and multi-line phone systems.
• Knowledge of hotel operations, including night audit procedures and guest relations practices.
• Strong organizational skills to manage multiple tasks while maintaining a positive attitude.
• Bilingual proficiency is valued to connect with a broader range of guests in a resort setting.

Compensation and Benefits

Pay: $23.00 - $25.00 per hour

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person (New York, NY)