Snack Bar Supervisor

This onsite leadership role oversees the Snack Bar staff during assigned shifts to support consistent service, strong operational performance, and high standards for food quality, housekeeping, and sanitation.

Key Responsibilities

• Schedules and delegates work to snack bar staff for each assigned shift.
• Provides guidance and direction to team members to support day-to-day performance.
• Makes recommendations to the Executive Chef regarding hiring, development, and discipline of staff.
• Ensures guests receive prompt, cordial service at all times.
• Assists with daily reporting related to revenue and volume.
• Monitors the snack bar area for cleanliness, sanitation, and proper food handling.
• Ensures adequate supplies of snack bar items and supplies.
• Assists in serving guests when necessary and may perform supervised job tasks.
• Resolves guest concerns and complaints, or refers matters to management as needed to maintain superior resort service.
• Demonstrates effective verbal and written communication when applicable, ensuring information is clear, concise, complete, and accurate.
• Models professional, courteous conduct that supports the resort image with customers and coworkers.
• Promotes teamwork by respecting others’ judgment and capabilities, and provides praise and recognition when earned.
• Accepts suggestions for improvement, follows instructions without defensiveness, and contributes constructive input for process improvement.
• Maintains confidentiality for information received in verbal, written, and electronic formats; limits access on a need-to-know basis tied to job responsibilities.

Requirements

• High School Diploma or GED Certificate.
• At least 1 year of experience working with customers or in a customer relations capacity.
• Excellent organizational, verbal, interpersonal, and customer relations skills.
• Computer literate.
• Ability to follow verbal instructions.
• Ability to handle customer situations as they arise.
• Ability to obtain a Class I Gaming License.
• Food Handlers Certificate.

Benefits

• Comprehensive medical, dental, vision, and Rx coverage.
• Paid Time Off.
• Employer-paid life and disability plans.
• 401k with up to 3.5% employer match.
• Free meals.
• Fuel discounts.