Valet

At Sarasota Art Ovation Hotel, the Valet role supports every arrival and departure with courteous service and safe, organized vehicle handling. You will welcome guests on property, help with luggage, and provide accurate information about hotel services and local transportation, while supporting valet driving and parking duties as needed.

This position is onsite in Sarasota, FL and offers a flexible schedule that may include weekends, holidays, and varied shifts.

Key responsibilities

• Maintain availability for a flexible schedule, including weekends, holidays, and varied shifts.
• Greet arriving guests/visitors and bid farewell to departing guests/visitors.
• Assist guests and visitors into and out of vehicles, including loading and unloading luggage.
• Keep driveways clear and ensure vehicles are not parked or left standing in illegal spaces.
• Monitor all parking areas/levels; report any vehicle or safety hazards, and notify the Manager of unauthorized personnel or potential security problems.
• Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies.
• Identify and explain hotel facilities and features while escorting guests to their room.
• Place guest luggage inside the room.
• Provide accurate directions to guests regarding transportation within the local area.
• Handle guest complaints by ensuring guest satisfaction.
• Deliver items to guest rooms promptly, including messages; mail and faxes; packages; flowers; sundry items requested by guests; and gift items.
• Monitor and maintain the appearance of lobby areas and the luggage holding room.
• Ensure confidentiality of hotel guests and secure access to guest rooms.
• Transport guest luggage to and from guest rooms.
• Escort guests to rooms and inform guests of hotel services and features.
• Attend to immediate needs of each guest upon arrival and continue follow-through throughout the stay.
• Maintain thorough knowledge of all hotel services and amenities.
• Perform other duties as assigned.
• May also provide valet services by driving, parking, and retrieving guest/visitor vehicles as they arrive and depart, courteously, safely, and efficiently according to hotel standards.

Requirements

• Valid driver’s license in the state of the hotel’s operations.
• Excellent driving record.
• Ability to provide legible communication and directions.
• Previous guest relations and/or training.
• Ability to communicate satisfactorily with guests, management, and co-workers to their understanding.
• High school graduate or equivalent; some college preferred.
• Bilingual English/Spanish is a plus.
• Knowledge of local activities and attractions appropriate for clientele.