Banquet Captain

The Banquet Captain at Deloitte University Hotel & Conference Center helps deliver smooth, high-standard banquet service in Westlake, TX. In this full-time role onsite, you will supervise staff, coordinate assigned banquet events from set-up through breakdown, and follow property and banquet policies and procedures to keep service consistent.

Working evening shifts and some weekends, you will review banquet event details in advance, lead pre-event communication, and remain available during service for client-driven changes. The position pays $22.00 per hour (flat rate, no tips).

Key Responsibilities

• Review all BEO (banquet event orders) prior to each event to confirm staffing, supplies, dishware, and drinks readiness.
• Oversee banquet events including pre-work such as cleaning, polishing, organizing, and setting up drink stations.
• Ensure the banquet event room setup meets the standards outlined in the BEO.
• Run staff pre-event meetings to communicate the plan and service standards for the event.
• Monitor events to support flawless service and assist Servers and Bartenders as needed.
• Stay attentive to client needs during the event and be available for changes.
• Oversee event breakdown so it closes on time and items are placed in appropriate areas, including food, beverages, linen, supplies, and dishware.
• Provide feedback to staff based on positive and not-so-positive actions observed during the event.
• Train staff on the standards and tasks assigned to Servers and Bartenders, monitor Peer Trainer activities, and spot check new associate training.
• Recap events with BEO distribution to Meeting Planners or Clients and complete the end-of-shift Captains report.

Requirements

• Experience in the hospitality industry required; F&B banquet experience is desirable.
• Experience as a departmental trainer or supervisor is preferred.
• Strong computer skills, including proficiency in Microsoft Excel and Outlook; Microsoft Teams and OneNote experience is desirable.
• Knowledge of an F&B Point of Sale system is preferred.
• Basic Food Safety Certification and Texas Alcohol Beverage Commission Certification required within 30 days of starting, with re-certification as needed.

Technology

• Microsoft Excel
• Outlook
• Microsoft Teams
• OneNote

Benefits

• Awesome employee-focused culture with many associate events.
• Closed many weekends and most holidays, including 10 days of holiday pay.
• Up to 14 vacation and sick days per year.
• Weekly pay.
• Leadership and career development programs, with opportunities to grow and transfer to new positions.
• Free lunch in the newly remodeled associate cafeteria.
• Eligible for Medical Insurance and other benefits within 30 days of employment.
• Employer matching 401k.
• Tuition reimbursement.
• Free parking on-site.
• Free uniforms, and the company will clean them.
• Benchmark Hospitality hotel discounts.