Coordinate onsite event communication and day-to-day logistics to support smooth meetings and guest satisfaction.

Serve as the primary onsite liaison between Event Service Managers and operational departments
Act as point of contact for Event Managers and Meeting Planners, ensuring clear, effective communication
Apply basic knowledge of hotel departments to support guests’ needs
Manage and assist with all aspects of hotel events, coordinating daily activities
Confirm meeting and conference arrangements meet specifications and support client satisfaction
Proactively resolve issues, keep clients informed of event status, and follow up on pending items
Multi-task and prioritize multiple requests using strong time management
Use Delphi to generate required documents and make updates as needed
Maintain detailed knowledge of hotel meeting space, group dynamics, and event details
Attend daily Banquet Event Order meetings and weekly resume meetings as needed
Recommend special outside services when required
Coordinate and attend pre-convention meetings ahead of scheduled conferences
Complete special projects assigned by the Department Manager

High school diploma or equivalent vocational training certificate required
Some college or college degree preferred
Degree in hospitality management is a plus
Previous catering, convention services, or sales support experience preferred in a large convention hotel
Other relevant experience in event planning, meetings, or hotel operations will be considered
Ability to accurately and efficiently input information into computer systems
Developed computer proficiencies; Delphi experience strongly preferred
Advanced ability to comprehend and speak English, addressing advanced guest requests verbally and in writing
Knowledge of additional language(s) is a plus
Prolonged standing, moving, and sedentary work may be required for significant portions of the day
Ability to visually review documents and computer screens throughout the day
Ability to walk or stand for extended periods during the shift
Ability to travel to other properties within the Louisville Downtown Area
Must be able to work a flexible schedule

Event Coordinator

Job Description