Front Desk Lead

The Marriott Aloft Hotel in Cupertino, part of the Shashi Hospitality Group, is seeking an energetic, guest-focused Front Desk Lead to support smooth front office operations and consistently strong guest experiences. In this onsite role, you will serve as a central point of contact for arriving and departing guests while partnering with other hotel teams to keep each day running seamlessly.

Key Responsibilities

• Deliver exceptional guest service with professionalism, hospitality, and enthusiasm.
• Welcome guests and manage hotel check-in and check-out procedures, including assistance with reservations.
• Handle guest requests and concerns promptly and professionally, including service recovery situations.
• Support revenue goals by maximizing daily room revenue opportunities and assisting with room sales and availability management.
• Coordinate guest arrivals, departures, special requests, and room assignments.
• Maintain accurate guest information, update room status, and track amenities within hotel systems.
• Review daily front office logs, guest feedback, and operational updates to maintain continuity between shifts.
• Use the Lightspeed Property Management System (PMS) and other hotel systems to support front office operations.
• Collaborate with housekeeping, maintenance, and hotel leadership to help ensure a seamless guest experience.
• Maintain a clean, organized, and welcoming front desk and lobby environment.
• Support additional hotel operations and administrative responsibilities as assigned.

Requirements

• Prior hotel Front Desk experience required.
• Customer service experience and computer skills required.
• Strong communication, multitasking, problem-solving, and interpersonal skills.
• Positive, professional, and proactive attitude with a strong guest-service mindset.
• Ability to work efficiently and stay organized in a fast-paced, team-oriented hospitality environment.
• Comfort handling guest concerns, service recovery, and operational challenges professionally.
• Basic computer proficiency required; experience with hotel reservation or property management systems preferred.
• Experience with Lightspeed PMS is a plus.
• Dependable attendance and punctuality; available flexibly including evenings, weekends, and holidays.
• High school diploma or equivalent required; college coursework or hospitality education is a plus.
• Fluent in English, including speaking, reading, and writing.
• Ability to stand and walk for extended periods throughout the shift; occasionally lift, carry, push, or move supplies, luggage, or equipment up to 25 pounds, with or without reasonable accommodation.

Schedule & Pay

• Schedule availability required, including PM shifts, weekdays, weekends, and holidays.
• Flexibility needed to cover last-minute scheduling needs.
• Pay range: $23 to $24 per hour (USD 23.00 - 24.00 per hour).

Benefits

• Employee hotel discounts
• Paid sick leave
• Career development opportunities and training programs
• 401(k) plan
• Full-time benefits include affordable health insurance and paid vacation
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location

• In person

Hotel Locations

• Aloft Cupertino | 10165 N De Anza Blvd, Cupertino, CA 95014
• Aloft Sunnyvale | 170 S Sunnyvale Ave, Sunnyvale, CA 94086