Front Desk Supervisor

Hotel Beauden is hiring a Front Desk Supervisor for an in-person role in Orlando, FL 32801. In this position, you will oversee daily front desk activities and help the team keep check-in, check-out, and guest services running smoothly while maintaining a high standard of service.

About the Role

You will guide the front desk team, support guest interactions, and ensure operational accuracy across reservations and billing. The role also includes training and onboarding new staff, coordinating with other departments to address guest concerns, and keeping the front desk area clean, organized, and compliant with hotel policies and procedures.

Responsibilities

• Supervise front desk operations, including check-in, check-out, and guest services
• Lead and motivate the front desk team to deliver exceptional customer service
• Handle guest inquiries, concerns, and special requests professionally and efficiently
• Train and onboard new front desk staff members
• Ensure reservations and billing information are accurate and complete
• Collaborate with other departments to resolve guest issues and improve guest experiences
• Maintain a clean and organized front desk area
• Monitor and maintain compliance with hotel policies and procedures

Requirements

• Prior cash handling experience is necessary
• High School graduate or G.E.D. equivalent
• Ability to communicate effectively with the public and other Team Members
• Fluency in English (read, write, and speak)
• Six months Front Desk experience
• Strong computer skills
• Flexible schedule, including nights and weekends

Pay and Schedule

• $17.95 - $26.00 per hour
• Expected hours: 40.0 per week

Benefits

• Multiple tiers of medical coverage
• Dental & Vision coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays)
• 401K Match
• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance