Front Office Supervisor

Join the front office team at AC Hotel Naples as a Front Office Supervisor in Naples, FL (onsite), supporting guest arrivals, departures, and day-to-day front desk operations.

Key responsibilities

• Support guests through the full stay by assisting with check-in and check-out procedures
• Operate the hotel’s electronic reservation system and other computer programs to maintain smooth workflows
• Manage financial transactions with accuracy and integrity, including credit card and cash handling
• Anticipate guest needs and take proactive steps to enhance the guest experience
• Collaborate with team members to maintain a hospitable, approachable, customer-focused environment
• Ensure reservation, check-in, check-out, and payment processes are handled accurately and hospitably, including credit card and cash procedures
• Maintain proficient administration of the electronic reservation system
• Ensure compliance with hotel safety programs and procedures, including emergency and security systems
• Complete all required documentation on time, including daily reports and checklists

Requirements

• 2+ years of experience in a front desk or receptionist-type role
• Enjoys working with people and will go above and beyond for guest needs
• Works well in a team and enjoys being part of a collaborative environment
• Excellent oral, written, and interpersonal communication skills
• Acts as a solutions-focused team member who works to deliver the best guest experience

Benefits

• Medical insurance options
• Dental and vision insurance
• 401k with company match
• Company provided life insurance
• Tuition assistance
• Paid time off
• Paid holiday time
• Travel discounts

Physical requirements

• Physically demanding role requiring comfort with standing, sitting, walking, bending, lifting, and squatting for extended periods

Travel requirements

• Little to no travel outside the property and surrounding area

Position: Front Office Supervisor
Department: Property
Reports to: General Manager
Brand: AC Hotel Naples
Address: 455 12th St S, Naples, FL 34102
Property: Naples, FL - FL1009D AC Hotel (Property Number: FL1009D)
Managed by: OTO Development