Guest Service Agent

The Fifth Avenue Hotel, an award-winning luxury destination, invites you to join a culture that blends hospitality, creativity, and refined service. On-site in New York, NY, the property features 149 elegantly appointed guest rooms and a team dedicated to delivering memorable experiences. The role of Guest Service Agent offers a compensation of USD 30 per hour and opportunities to collaborate across Concierge, Housekeeping, Engineering, and Food & Beverage to ensure flawless service from arrival to departure.

This position emphasizes warm, personalized guest interactions in a polished environment that reflects our luxury standards. You will help shape the guest journey, from the first hello to the final goodbye, within a collaborative team that values attention to detail and professional excellence.

Responsibilities

• Greet guests warmly on arrival and efficiently manage check-in and check-out with professionalism
• Anticipate guest needs to deliver a smooth and memorable first and last impression
• Provide personalized service aligned with The Fifth Avenue Hotel's luxury standards
• Engage guests with genuine hospitality, creating a refined and welcoming atmosphere
• Coordinate room assignments, upgrades, and special requests with careful attention to detail
• Maintain accurate guest profiles, preferences, and billing information
• Respond to inquiries in person, by phone, or via digital channels with clarity and courtesy
• Offer information about hotel amenities, services, and local experiences
• Address guest concerns promptly, taking ownership to ensure resolution
• Collaborate with other departments to deliver timely solutions and exceed expectations
• Partner with Concierge, Housekeeping, Engineering, and Food & Beverage teams to ensure seamless service delivery
• Communicate guest preferences and special requests to relevant departments
• Process payments, maintain accurate records, and adhere to cash handling procedures
• Ensure compliance with hotel policies, procedures, and standards, and uphold safety and security protocols
• Maintain a clean, organized, and professional front desk environment

Requirements

• High school diploma or equivalent required
• Previous front desk or customer service experience required; luxury hospitality experience strongly preferred
• Exceptional communication and interpersonal skills
• Strong attention to detail and organizational abilities
• Ability to multitask and remain composed in a fast-paced environment
• Proficiency with hotel systems and basic computer skills preferred