Assistant Housekeeping Operations and Projects Manager

Hotel La Croix offers a comprehensive benefits package, including 401(k) matching, health and dental insurance, paid time off, an employee discount, and a referral program. This onsite role in Honolulu, HI supports daily housekeeping operations while leading multiple ongoing projects to improve efficiency and guest experience.

Located on Kalakaua Avenue in Waikiki, Hotel La Croix was built in 1972 as Hawaii's first Hyatt Lodge and is undergoing redevelopment into a premier destination boutique hotel. The property embraces a culture of excellence that blends natural beauty with innovative hospitality, guided by a shared ethos of love and aloha.

Location: Honolulu, HI (onsite). Salary: USD 54,000 per year.

Benefits

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program

Responsibilities

• Support the planning of both short and long term housekeeping operations.
• Organize, coordinate, and supervise housekeeping projects from kickoff to completion.
• Maintain detailed project trackers, timelines, task lists, and completion reports.
• Follow up with team members, department leaders, contractors, and vendors on outstanding tasks.
• Identify project delays and operational concerns, presenting solutions to management.
• Conduct regular inspections to ensure cleanliness, safety, quality and presentation standards are met.
• Coordinate deep cleaning, preventive maintenance, room-improvement initiatives, inventory organization, and public-area cleaning assignments.
• Monitor improvement projects in guest rooms, corridors, storage, laundry, and back-of-house areas.
• Provide leadership with regular updates on project status, completed work, upcoming priorities, and potential concerns.
• Support daily housekeeping operations and ensure guest rooms and public areas are cleaned, inspected, and maintained.
• Inspect guest rooms and public areas to ensure alignment with hotel standards.
• Maintain and enhance the department’s room inspection program.
• Assist in determining appropriate staffing levels based on occupancy, project demands, and guest-service goals.
• Monitor employee productivity, quality of work, attendance, and completion of responsibilities.
• Coach, train, supervise, and mentor housekeeping staff from multilingual and multicultural backgrounds.
• Instruct team members on greeting guests professionally and responding to guest requests courteously.
• Collaborate closely with Front Office, Engineering, Maintenance, Food and Beverage, and other departments.
• Monitor housekeeping and laundry supplies, linen inventories, par levels, equipment, and storage areas.
• Assist with purchasing linens, cleaning supplies, guest-room products, and housekeeping equipment.
• Work with vendors to ensure pricing, delivery, product quality, and equipment maintenance.
• Research and recommend updated housekeeping equipment, cleaning methods, and laundry technology.
• Assist with departmental budgets, labor-cost plans, purchasing controls, and operational objectives.
• Ensure housekeeping projects stay within approved budgets and timelines.
• Support special room preparations, VIP arrivals, extended-stay guests, and guests with accessibility or service needs.
• Ensure compliance with OSHA, ADA, safety, security, sanitation, and hotel policies and procedures.
• Complete operational reports, project updates, inspection records, and administrative documentation.
• Perform other duties and special projects as assigned by hotel leadership.
• Create and maintain clear project plans with deadlines, priorities, and responsible team members.
• Track progress of each housekeeping project and confirm when work is completed.
• Document before-and-after conditions where appropriate.
• Conduct follow-up inspections to verify deficiencies have been corrected.
• Prioritize urgent projects that affect guest satisfaction, room availability, safety, or hotel operations.
• Coordinate project work to minimize disruptions to guests and hotel departments.
• Prepare weekly project-completion summaries for hotel leadership.
• Recommend process improvements to increase efficiency, cleanliness, productivity, and accountability.

Requirements

• Three or more years of hotel or hospitality experience required.
• Two or more years of professional cleaning or housekeeping experience required.
• Previous housekeeping supervisory or management experience strongly preferred.
• Experience coordinating projects, assignments, renovations, deep-cleaning programs, or operational improvements preferred.
• Experience purchasing linens, housekeeping supplies, cleaning products, or equipment preferred.
• Hotel opening, renovation, repositioning, or pre-opening experience is an asset.
• High school diploma or equivalent required.
• Hotel or hospitality degree is an asset.
• Experience using a hotel Property Management System preferred.
• Proficiency in Microsoft Word and Excel required.
• Strong written and verbal communication skills in English.
• Excellent organizational, administrative, interpersonal, and time-management skills.
• Ability to maintain accurate project trackers, reports, schedules, and inspection records.
• Ability to manage multiple priorities and meet deadlines with limited supervision.
• Demonstrated ability to lead and motivate employees.
• Ability to interact professionally with individuals from diverse socioeconomic, cultural, disability, and ethnic backgrounds.

Technologies

• Property Management System (PMS)
• Microsoft Word
• Excel