Captain

The Penrose Room at The Broadmoor in Colorado Springs offers a Captain role that places you at the heart of a Forbes Five-Star and AAA Five Diamond dining experience. You will guide luxury tableside service, lead servers, and coordinate wine and beverage service to ensure guests receive the highest standard of hospitality. This position emphasizes polished presentation, precise execution, and teamwork in a fast-paced, refined environment.

Job Details

• Location: Colorado Springs, CO (onsite)
• Job title: The Penrose Room - Captain

Responsibilities

• Perform elegant tableside presentations and preparations with a refined, controlled style that enhances guest engagement and aligns with luxury standards.
• Direct and delegate responsibilities to servers, back servers, and the F&B team.
• Present menus, explain specials, and make knowledgeable food and wine recommendations.
• Take orders with accuracy and attention to detail.
• Coordinate and oversee wine and beverage service at the table.
• Maintain a high standard of personal presentation and guest engagement throughout service.
• Anticipate guest needs and respond promptly to service requests.
• Ensure each table is clean, orderly, and visually appealing during the meal.
• Answer menu questions and suggest appropriate food, beverage, and service options.
• Ensure proper pacing of courses, smooth table turns, and consistency in service.
• Prepare tables with appropriate settings, silverware, and glassware for each course.
• Monitor timing, etiquette, and flow in line with luxury service standards.
• Communicate and execute special guest requests, allergies, or celebrations with precision.
• Greet guests in a friendly, timely manner with a smile, proper English, and correct posture.
• Observe guests to respond to additional requests and determine when the meal has been completed.
• Serve all orders according to product and serving specifications.
• Complete daily and weekly side-work.
• Complete daily reporting to accounting, following proper cash handling procedures.
• Assist with greeting and seating guests, including menu presentation.
• Participate in ongoing departmental training on menus, beverages, and service.
• Uphold Broadmoor policies, procedures, and safety guidelines.
• Willingness to work in a fast-paced, team-oriented environment.
• Other duties as assigned.

Requirements

• Prior Food and Beverage serving experience is required.
• Colorado state law requires you to be 18 years of age or older to serve alcohol.
• Enthusiastic, friendly, and energetic team member who works well with others.
• Strong interpersonal communication skills.
• Reasonable accommodations will be made for individuals with disabilities.

Benefits

• Health and Dental
• 401k
• Local discounts
• Career development

Compensation and Details

• Pay range: $25.00 - $34.00 per hour, inclusive of base wage and service charge
• Base wage: $6.42 per hour plus service charge commission paid per shift; historically, service charge earnings range $19.00 - $28.00 per hour
• Note: Service charges are commissions and will fluctuate based on events and time of year
• This position always earns at least the Colorado minimum wage of $15.16 per hour

Summary

We invite you to join the reimagined The Penrose Room restaurant as a valued team member, contributing to refined service, elevated cuisine, and memorable experiences. The Broadmoor fosters a culture of family and community while delivering genuine hospitality. Team members here represent the Broadmoor brand as ambassadors of Forbes Five-Star and AAA Five Diamond standards.