Front Desk Agent

The Front Desk Agent position at the Sheraton Gateway Los Angeles Hotel serves as the front-line ambassador, handling guest reception and front office operations to ensure a smooth, welcoming experience for guests, visitors, and colleagues.

Overview

This role centers on managing check-in and check-out duties while coordinating with various hotel departments to sustain efficient front desk operations. A proactive communication style and professional presence help uphold the Sheraton brand standards and deliver guest-focused service.

Responsibilities

• Greet guests in a friendly, prompt, and professional manner.
• Spend approximately 80 percent of the shift on the lobby level to engage with guests and assist in person.
• Provide warm, knowledgeable assistance to guests to facilitate a smooth and memorable stay.
• Assist the concierge and bell staff with duties such as dinner reservations, transportation help, gift recommendations, and hotel referrals.
• Check guests in, issue room keys, explain hotel services and room locations, and answer phones promptly and courteously.
• Promote room upgrades when appropriate to support revenue goals.
• Process cash and credit card transactions accurately according to procedures, including posting charges, completing cashier and reports, preparing deposits, and securing the cash drawer.
• Manage guest safe-deposit boxes, including issuing, controlling, and releasing access.
• Communicate outstanding guest requests or issues to management for monitoring or follow-up.
• Address guest complaints promptly and implement appropriate service recovery measures to ensure satisfaction.
• Foster teamwork and high-quality service through daily coordination with other departments.
• Perform additional duties as assigned to deliver genuine hospitality and maintain Sheraton Brand standards.

Requirements

• High School diploma or equivalent.
• Excellent communication skills with a solid knowledge of the Los Angeles area and a customer-focused approach.
• Experience in hotel or resort front desk operations.
• Customer service or hospitality experience is preferred.
• Proficiency in additional languages is preferred.

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Pay

From $21.44 per hour.

Work Location

Location: Los Angeles, CA (onsite). This is an in-person role.

Standard Specifications

Requirements reflect minimum qualifications necessary to perform the duties. The role may involve duties that require maintaining health and safety for staff and guests, and candidates should meet the noted aptitudes to proceed.