Front Desk Agent

Warrior Hotel is hiring a part-time Front Desk Agent onsite in Sioux City, IA (flexible for part-time/full-time coverage).

Responsibilities

• Provide professional, courteous guest service to arriving, departing, and in-house guests with accurate, timely information
• Answer telephone and in-person inquiries for reservations, hotel information, and guest concerns
• Greet and welcome guests upon arrival; use guests’ names
• Register guests into the computer by verifying reservations, addresses, and credit information
• Perform check-in and check-out tasks accurately and efficiently
• Accept payment for guest accounts at registration and at checkout
• Maintain a house bank, submit a deposit, and complete a daily accurate receipts report
• Cash checks and exchange currency for guests
• Control entrance and issue keys for safety deposit boxes
• Post miscellaneous charges as requested
• Resolve guest complaints promptly
• Handle messages, wake-up calls, mail, and faxes properly
• Assist guests with luggage during arrival and departure
• Support laundry and dry cleaning needs
• Know of incoming VIPs
• Promote the preferred guest program and provide recognition and benefits to current members
• Support revenue goals by offering upgraded rooms, promoting hotel amenities/outlets, and seeking last-room opportunities
• Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, services, and regularly re-stock and sell pantry items
• Understand franchise honors program requirements
• Ensure all customers establish credit upon check-in and follow credit and inventory control procedures (including name/address verification and approval codes)
• Identify and record special billing instructions and notify accounting
• Complete shift closing accurately, including required approval signatures and authorization codes
• Adhere to policies for cash banks and review the communication log book each shift; update it for the next shift
• Report potential sales contacts to the sales department to protect guests’ room numbers
• Follow all applicable Company Standard Operating Procedures and company work rules, procedures, and policies
• Support teamwork with open communication across departments and provide help to other departments during emergency situations
• Maintain effective communication through meetings, log books, and bulletins; respond positively to ideas and accept critical/developmental feedback
• Perform other assignments as directed by the General Manger

Requirements

• High School diploma / Secondary qualification or equivalent
• Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace
• Good communication skills (verbal and written)
• Basic computational ability and basic computer skills
• Extensive knowledge of the hotel, its services and facilities; general knowledge of the city and attractions
• Most tasks are performed indoors in a moderate, controlled environment
• Ability to stand and exert well-paced mobility for up to 4 hours (varies by day and task)
• Ability to reach other departments on a timely basis
• Lifting up to 15 lbs occasionally
• Ability requirements include grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing
• Ability to spend extended time viewing a computer screen
• Manual and finger dexterity to use and operate necessary office equipment
• Passion for people and service; strong communication with guests and employees
• Reading/writing used often for paperwork and logging issues/complaints/requests/information updates
• Basic math used frequently for cash and credit handling
• Problem-solving and reasoning skills; ability to motivate and train others as needed
• Flexible schedule required, including nights, weekends and/or holidays

Benefits

• Team Driven and Values Based Culture
• Vacation & Holiday Pay
• Reduced Room Rates throughout the portfolio
• 401(k)

Compensation: USD 14 - 16 per hour. Job type: part time. Location: Sioux City, IA (onsite).

Job Purpose

• Respond professionally and courteously to arriving, departing, and in-house guests with accurate, timely information and services
• Handle telephone and in-person inquiries for reservations, hotel information, and guest concerns
• Provide warm, knowledgeable service and helpful guidance to reassure guests

Amazing Benefits at a Glance

• Team Driven and Values Based Culture
• Vacation & Holiday Pay
• Reduced Room Rates throughout the portfolio
• 401(k)