Hotel Front Desk Agent

Located in Depew, New York, The Delavan Hotel serves as a welcoming hub for guests and visitors alike. The Front Desk Agent role focuses on greeting arrivals, handling check-ins and check-outs, and fielding guest questions with a professional demeanor during the 3 PM - 11 PM shift, contributing to a 30-40 hour workweek of dependable service.

Responsibilities

• Greet guests as they arrive with a friendly demeanor and a smile.
• Perform all check-in and check-out tasks.
• Answer phones promptly to assist current guests and provide information about the hotel, available rooms, rates, and amenities.
• Manage online and phone reservations.
• Register guests by collecting necessary information, including contact details, stay dates, and payment information.
• Confirm group reservations and arrange personalized services for event attendees, such as wedding guests.
• Respond to guest complaints in a timely and professional manner.
• Deliver items to rooms when housekeeping is not available.
• Support as a backup shuttle driver as needed.
• Maintain cleanliness behind the desk area and in the lobby.
• Coordinate with other desk shifts and departments for updates during the day.
• Demonstrate a customer service mindset with excellent communication and organizational skills.

Requirements

• Availability for the 3 PM - 11 PM shift, approximately 30-40 hours per week.
• Ability to commute to Depew, NY 14043 (Required).
• Ability to relocate to Depew, NY 14043 before starting work (Required).

Benefits

• Dental insurance
• Employee discount
• Health insurance

Job Types

• Full-time
• Part-time

Pay

From $18.00 per hour

Work Location

In person