Housekeeping Assistant Manager

Supervise and coordinate daily housekeeping operations, support guest room readiness, and step in for the Executive Housekeeper as needed at The Colony Hotel.

Responsibilities

• Directly supervise and coordinate daily housekeeping activities in the absence of the Executive Housekeeper, including oversight of room attendants, laundry attendants, housemen, and public area associates
• Perform daily inspections of guest rooms, public spaces, back-of-house areas, and all housekeeping zones; complete inspection sheets accurately and thoroughly
• Identify and report guest room physical condition deficiencies to the General Manager, Executive Housekeeper, or Maintenance Supervisor as appropriate; follow up to support room readiness
• Assist the Executive Housekeeper with the weekly housekeeping schedule to meet hotel and guest needs while managing labor aligned with financial objectives
• Support daily room assignments and special project assignments for housekeeping staff
• Communicate room status changes clearly and promptly to the Front Desk and relevant departments throughout each shift
• Interview applicants, orient new hires, and provide ongoing training for housekeeping associates to improve job knowledge, skill level, and performance standards
• Coach and counsel associates to encourage positive behaviors, correct performance issues, and support continued growth
• Promote teamwork and positive associate morale across the department
• Assist with cleaning guest rooms as needed based on business volume and timing requirements
• Help maintain clean, orderly storerooms and properly stocked housekeeping carts alongside housekeepers and housemen
• Ensure consistent laundry room procedures and sanitation standards; perform laundry duties as required based on business volume
• Inspect housekeeping staff grooming and attire; address any deficiencies professionally and promptly
• Interpret and enforce company policies and procedures, ensuring compliance with safety programs, the Associate Handbook, and local house policies
• Participate in monthly department meetings to review new procedures, share updates, and solicit team input
• Support the Executive Housekeeper and Front Office team in maintaining the lost-and-found program per established procedures
• Maintain energy management programs and inspect adherence as it relates to the housekeeping department
• Perform Manager on Duty responsibilities as assigned, acting as the senior leader on property during those times and using sound judgment
• Follow safety and security procedures; immediately report accidents, injuries, and unsafe working conditions to the appropriate manager or HR
• Communicate effectively with other departments and managers using clear, professional verbal and written communication
• Maintain confidentiality of proprietary information and protect company assets at all times
• Complete other duties assigned by the Executive Housekeeper or General Manager

Requirements

• Confident, people-first leadership style that builds respect through consistency, fairness, and genuine investment in team members
• Strong operational instincts to inspect, identify issues, and make decisions in real time in a fast-moving hotel environment
• Ability to coach and hold standards with clear, direct feedback and follow-through
• Excellent written and verbal communication skills across all organizational levels, from frontline associates to hotel leadership
• Strong organizational skills and ability to manage multiple priorities during a busy shift
• Calm, decisive presence when serving as Manager on Duty
• Commitment to guest satisfaction and understanding that housekeeping decisions impact the guest experience
• Flexible schedule availability including varying days, shifts, weekends, and holidays without exception
• Bilingual English and Spanish is strongly preferred
• 2 or 4 year degree in business, hospitality management, or a related field preferred; equivalent experience considered
• Minimum 1 year of previous supervisory experience in housekeeping or a related hospitality environment, or demonstrated leadership ability in a comparable role
• Ability to function in a Manager on Duty capacity as necessary
• Ability to perform all physical requirements of the role with or without reasonable accommodation
• Working knowledge of housekeeping operations, sanitation standards, and health and safety compliance
• Proficiency with basic computer tools for scheduling, communication, and reporting

Technologies

• Basic computer tools for scheduling, communication, and reporting

Benefits

• 401(k)
• 401(k) 5% Match
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Parental leave
• Pet insurance
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Physical Requirements

• Highly active, physical role requiring standing for up to 8 consecutive hours and moving throughout the property for the full duration of each shift
• Comfort with bending, twisting, lifting, squatting, reaching overhead and below the knee, and climbing ladders and stairs to complete thorough inspections and operational support
• Ability to move, lift, carry, push, and pull objects up to 30 lbs
• Inspection duties include bending, reaching, and twisting to examine tubs, toilets, showers, under beds, under and behind furniture, under sinks, and all other areas of a guest room or public space
• May require moving some furniture such as chairs, tables, and mattresses
• All physical requirements can be performed with or without reasonable accommodation

Pay

• $22.50 - $24.00 per hour

Work Location

• In person
• Kennebunkport, ME (onsite)