Housekeeping Supervisor (Temporary)

Temporary Housekeeping Supervisor at RiverPlace Hotel in Portland, OR onsite, overseeing cleanliness and upkeep of guest rooms, meeting rooms, hallways and public areas while coordinating with Front Desk and other hotel operations; salary is USD 19 - 22 per hour.

Responsibilities

• Prepare an inspection report at the start of each shift detailing the status of all guest rooms, including guest requests, out of order rooms, and show rooms for the day.
• Inspect all guest check-out rooms for cleanliness, appropriate guest amenities, and the working condition of room equipment.
• Report any substandard conditions or damage of guest rooms to the Housekeeping department.
• Evaluate room cleaners against hotel standards; when necessary, initiate retraining or corrective actions to maintain high quality.
• Notify Front Desk of vacant and clean rooms, completion of guest requests, and any room status discrepancies.
• Coordinate with Front Desk on room moves, late check-outs, and additional guest requests requiring follow-up action.
• Answer the department telephone using friendly telephone etiquette.
• Assist guests with special requests, provide information, and manage the status of Lost & Found items.
• Check the hotel's PMS computer for information concerning room status and enter updated room status as needed.
• Collect, log, and secure all Lost & Found items in a locked cabinet; secure room cleaners' assignment sheets, floor keys, and the office, then lock the office door.
• Confirm the next day’s work schedule with room cleaners.
• Complete a written report of all room statuses for the Front Desk.
• File all daily reports in the file cabinet.

Requirements

• High School Diploma preferred.
• 1 year of experience in customer service or a similar role.
• Housekeeping supervisory or related job experience preferred.
• Flexible schedule, able to work mornings, nights, holidays and weekends when needed.

Technologies

• PMS computer