In Room Dining Team Member

EQX Hotel Management LLC is seeking an In Room Dining Team Member to support guest satisfaction at Hudson Yards, New York. This onsite role focuses on delivering in-room dining and minibar service while maintaining cleanliness, accurate ordering, and properly stocked room offerings.

Key Responsibilities

• Treat guests with courtesy and respect in a variety of situations.
• Follow hotel Health and Safety guidelines.
• Prepare the food and beverage outlet for service.
• Ensure tables and trays are clean and set according to established standards.
• Stock required supplies and condiments, keeping items properly stocked and organized.
• Complete assigned sidework as required.
• Prepare and maintain guest room minibars based on daily assignment and hotel standards, including:
  • Keeping the minibar clean and organized.
  • Replenishing inventory to 100% capacity.
  • Reporting damages or repairs needed to the manager.
  • Preparing a guest room usage report so guests are accurately billed for minibar purchases.
  • Ensuring minibar service carts are properly stocked according to established inventory procedures.
  • Conducting routine inventory checks and validating expiration dates to help ensure product freshness.
  • Assisting with retrieving and storing minibar inventory from the storeroom.
  • Maintaining and storing equipment used during the shift.
• Maintain full knowledge of menu items, garnishes, contents, and preparation methods.
• Maintain full knowledge of beverages and promotions.
• Assist guests with orders by providing accurate and informative guidance, and place orders following established procedures.
• Follow food safety and sanitation policies and procedures.
• Comply with Work Rules, Safety Standards, and Standards of Conduct outlined in the Employee Handbook.
• Work harmoniously and professionally with co-workers and supervisors.
• Perform additional duties as assigned at the discretion of management.

Requirements and Qualifications

• Honesty & Integrity.
• Attention to personal hygiene and grooming.
• Ability to work under pressure in a fast-paced environment.
• Satisfactory communication in English with guests, co-workers, and management.
• Ability to perform duties with attention to detail, speed, accuracy, follow-through, courtesy, and cooperativeness with minimal supervision.
• Punctuality and regular, reliable attendance.
• Professional attitude and appropriate workplace verbiage.
• Comfort speaking with guests and anticipating guest needs.
• “Can Do, positive, Have Fun” attitude.
• Hospitality service experience is a plus (not preferred).
• Knowledge in POS systems is a plus (not preferred).
• Flexible scheduling ability for AM, PM, Overnight, Weekends & Holidays.
• High School graduate or equivalent vocational training.
• Guest Services experience is desirable.
• Ability to lift, push, pull, and carry as needed.
• Must be able to see the physical condition of designated areas.
• Must be able to read and write orders and use a point of sale system.
• Ability to work with cleaning agent for 15% of the shift; gloves may be worn when cleaning.
• Ability for one-on-one communication with guests, managers, and fellow employees.
• Must be able to read and generate reports, guest correspondence, and computer screens.

Essential Physical Abilities

• Lifting/Pushing/Pulling/Carrying: 50% of the shift lifting trays and moving various carts, dollies, or trash cans.
• Bending/Kneeling: 25% of the shift to reach items stored in cabinets and minibars.
• Climbing: 5% of the shift using stairs and ladders.
• Mobility: 100% of the shift walking several hundred feet at a time, standing, bending, or kneeling periodically.
• Continuous Standing: standing while waiting for guest arrival and while taking orders.

Technology

• POS systems (point of sale system)

Compensation

USD 19 - 26 per hour

Education

High School graduate or equivalent vocational training