Night Auditor

Grand Plaza Hotel offers an on-site Night Auditor role in Branson, MO that centers on secure overnight operations, attentive guest service, and precise nightly financials. This position supports check-ins and check-outs, responds to guest inquiries, and coordinates with housekeeping and maintenance to maintain a smooth and safe environment. The role is compensated at USD 15.00 - 16.00 per hour and performed on-site.

Responsibilities

• Welcome guests at arrival and departure, delivering a warm, professional first impression with strong service and phone etiquette.
• Oversee overnight front desk operations, handling check-ins and check-outs while addressing guest concerns promptly.
• Perform nightly financial audits of billing, payments, and account adjustments to maintain accuracy and policy compliance.
• Maintain detailed records of activities, shift reports, incident logs, and guest requests for accountability and reference.
• Manage multi-line phone systems to answer inquiries, process reservations, and coordinate internal communications, with multilingual support if applicable.
• Monitor security systems and conduct safety checks around the property to ensure a secure environment for guests and staff.
• Collaborate with housekeeping and maintenance teams to address issues quickly and uphold cleanliness and safety standards.

Requirements

• Proven experience in hotel management or hospitality, with a strong background in front desk operations or night audit functions.
• Excellent customer service abilities, a friendly demeanor, and the capacity to manage guest relations diplomatically.
• Multilingual or bilingual capabilities are highly desirable for serving a diverse guest population.
• Strong organizational skills with meticulous attention to detail for audits and record-keeping.
• Familiarity with hotel management software systems and multi-line phone systems is preferred.
• Ability to work independently during night shifts while maintaining professionalism and alertness.
• Experience in resort or hotel environments is advantageous; familiarity with guest services protocols is essential.

Technologies: hotel management software systems; multi-line phone systems

Pay: USD 15.00 - 16.00 per hour

Location: Branson, MO (on-site)