Banquet Manager

The Banquet Manager oversees all banquet and special event operations at Hotel Alex Johnson, focusing on financial accountability, leadership, staff development, guest service, cost and quality controls, and F&B sales support.

Responsibilities

• Oversee every facet of the banquet department's operations for hotel banquets and events.
• Collaborate with LIV Sales to drive banquet revenue by developing LIV approved menus, supporting site tours, leading BEO meetings, and other sales related activities as needed.
• Coordinate with Sales, the F&B Director, hotel and casino leadership, and clients to ensure flawless execution of each banquet and event.
• Manage profitability, staff training, service quality, and equipment upkeep within the banquet department.
• Represent the Banquet Department at trade shows, community events, and other on and off-site functions.
• Stay current on banquet industry trends, themes, equipment, and strategies to deliver distinctive guest experiences that differentiate LIV properties while driving profitability.
• Oversee front and back of house banquet operations with responsibility for cost controls, food quality, efficiency, and service standards.
• Ensure 100 percent compliance with health codes, health and liquor licensing, and other regulatory requirements.
• Train all staff to responsibly serve alcohol in accordance with South Dakota liquor laws.
• Measure profitability for each event and provide management with monthly financial summaries.
• Analyze area competition to understand the evolving banquet market and develop strategies to increase market share for banquets and special events.
• Collaborate with the Alex Johnson Sales team on guest recovery efforts as needed.

Requirements

• Minimum of two years of banquet management experience, including BEO management and direct work with banquet clients.
• Proficient with the Microsoft Office suite, including Teams and Excel.
• Proven track record of delivering excellent guest service in all aspects of banquet operations.
• Ability to read and interpret department financial statements and use data to improve profit margins.
• Advanced knowledge of food safety, sanitation, banquet setup, service styles, and food production and hot holding techniques.
• Strong delegation skills and the ability to manage multiple priorities in a fast paced environment.
• Ability to work any shift including nights, weekends, and holidays.

Technologies

• Microsoft Office
• Teams
• Excel

Benefits

• Health, dental, vision, and life insurance
• 401(k) plan with 3% company match after one year
• Company-wide discounts on hotel rooms and on-site dining
• Daily pay through ZayZoon
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Dental insurance
• Vision insurance

Job Details

• Job Type: Full-time
• Salary: USD 45,000 - 55,000 per year

Shifts

• Day shift
• Evening shift
• Morning shift
• Night shift

Shift Availability

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Location & Relocation

• Location: Rapid City, SD 57701 (onsite)
• Relocation: Relocate to Rapid City, SD 57701 prior to starting work (Required)

Work Location

• In person