Overnight Front Office Supervisor

Loews Kansas City Hotel is seeking an Overnight Front Office Supervisor to oversee the Front Office team and keep nightly operations running smoothly. In this onsite role in Kansas City, MO, you will coordinate daily service delivery, serve as the primary point of contact, and help ensure each guest interaction reflects Loews Hotels’ commitment to hospitality.

You will lead the overnight Front Desk and Guest Services teams, partner with housekeeping on room assignments and guest preferences, and step in to handle issues and emergencies with professionalism. The role also includes completing audits, maintaining accurate financial records, and preparing operational and guest experience reports for management review.

Key Responsibilities

• Oversee daily operations of the Front Office team to ensure smooth, efficient service delivery
• Lead, mentor, and develop team members to achieve high performance and uphold Loews service standards
• Monitor guest feedback, resolve concerns promptly, and implement strategies that enhance satisfaction and loyalty
• Coordinate room assignments and collaborate with housekeeping to meet guest preferences
• Design and deliver training programs that elevate team skills and operational excellence
• Serve as the primary point of contact for internal and external inquiries
• Conduct audits, maintain accurate financial records, and analyze performance metrics
• Prepare operational and guest experience reports for management review
• Partner on initiatives to promote hotel services and improve efficiency
• Handle emergencies with professionalism, ensuring guest and team safety
• Maintain regular attendance in conformance with standards
• May require varying schedules based on business needs
• Attend all mandatory training sessions and meetings
• Perform other duties as assigned

Requirements

• Minimum of two years guest service experience in hotel hospitality (preferred)
• Minimum one-year guest service leadership role (preferred)
• Experience with a Property Management System (preferred), including Opera System
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting (preferred)
• Ability to stand for long periods of time required

Technologies

• Opera System
• Property Management System

Team Leadership

• Front Desk Team
• Guest Services Team

Benefits

• Competitive health and wellness benefits
• 401(k) with company match
• Paid Sick Days
• Vacation
• Holidays
• Paid Bereavement
• Paid Pet Bereavement
• Training and development opportunities with career growth
• Tuition Reimbursement
• Pet Insurance
• Team member hotel rates, other discounts, perks, and more
• Uniforms provided with dry cleaning at no cost
• On-site parking
• Complimentary meals in the Team Member Caf while working
• Community volunteer opportunities

Who You Are

• Natural Leader: Motivating and empowering, building collaboration and positivity
• Guest Experience Champion: Anticipating needs and delivering memorable stays
• Clear Communicator: Communicating professionally and warmly with guests and team members
• Proactive Problem Solver: Making smart decisions quickly under pressure
• Organized Multitasker: Managing priorities in a fast-paced environment
• Veterans and military spouses are encouraged to apply