Front Desk Supervisor

Summary

As the Front Desk Supervisor, you will oversee daily front office activities, guide staff development, and ensure service quality aligns with the hotel's standards to deliver an optimal guest experience at The Rose Hotel.

Responsibilities

• Know, understand, and adhere to the hotel's Core Values and Mission Statement.
• Supervise workloads across shifts to maintain a balanced front desk operation.
• Assess the performance of each front office employee and provide constructive feedback.
• Maintain strong interdepartmental communication and collaboration with all hotel teams.
• Lead by example in professionalism and service delivery.
• Implement and sustain the Front Office department minimum standards.
• Oversee recruitment, training, and supervision of front office staff.
• Prepare staff schedules and authorize department payroll in accordance with approved labor standards.
• Analyze rate variance, monitor credit reports, and closely track daily house count.
• Monitor daily house status, including flash reports and related allowances.
• Maintain detailed knowledge of Opera Cloud PMS, including check-in, check-out, posting charges, deposits, and refunds.
• Stay up to date on hotel amenities, special packages, and ongoing promotions.
• Assist guests with individual needs and requests in a courteous manner.
• Ensure staff evaluations are conducted professionally and timely.
• Foster a positive work environment and a culture of guest-focused service.
• Collaborate closely with the hotel manager and communicate effectively.
• Utilize proper telephone and reservation etiquette, describe the hotel accurately, quote appropriate rates, and capture reservations.
• Maintain a friendly, attentive demeanor during all guest interactions while protecting guest confidentiality.
• Be available to work a flexible schedule, including weekends, holidays, evenings, and nights, and cover front desk duties as needed.
• Demonstrate proficiency with computers, including Microsoft Word, Excel, and Outlook, and manage multiple tasks concurrently.
• Display strong organizational and time management skills.

Requirements

• Prefer five or more years of related experience, including at least one year in a front desk supervisory role.
• Prefer at least one year of experience handling cash, accounting procedures, and general administrative tasks; high school diploma or equivalent preferred.
• Ability to remain composed under pressure.
• Social media and website experience is a plus.

Technologies

• Opera Cloud
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Knowledge / Education / Experience

• Prefer five or more years of related experience with at least one year in a front desk supervisory capacity.
• Prefer at least one year of experience handling cash, accounting procedures, and general administrative tasks.
• High School diploma or equivalent preferred.
• Must maintain composure under pressure.
• Social media and website experience is a plus.

Physical Requirements

• Ability to stand for the duration of the shift.
• Long hours may be required on occasion.

Job Type

Full-time

Pay

Pay rate: USD 26.00 per hour

Shift Availability

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Ability to Relocate

Pleasanton, CA 94566: Relocate before starting work (Required)

Work Location

In person

Application Question

Application question: Have you worked as Front Desk Supervisor in a hotel before?