At The Joseph Hotel - Nashville, this full-time Engineer Technician role supports a luxury guest experience through reliable maintenance and fast, careful repairs. You will help keep guestrooms, public spaces, and back-of-house areas safe, fully functioning, and consistently presented across day-to-day operations in Nashville.
Working onsite in the Engineering / Maintenance department, you will perform preventive maintenance, troubleshoot equipment, complete repairs, and document completed work to help reduce downtime and maintain long-term asset performance. The position is non-exempt, hourly with a schedule that may include mornings, evenings, weekends, holidays, and on-call needs based on hotel operations.
What you will do
- Complete routine preventive maintenance and repairs across guestrooms, public areas, restaurants, meeting spaces, offices, and back-of-house areas.
- Answer guestroom maintenance requests and operational service calls in a prompt, professional manner.
- Troubleshoot and repair basic HVAC, electrical, plumbing, refrigeration, mechanical, and other building systems.
- Diagnose equipment and system issues, then determine and complete appropriate corrective action.
- Handle fixture and equipment repairs involving faucets, toilets, drains, lighting, switches, outlets, doors, locks, hardware, furniture, and related hotel equipment.
- Support cosmetic maintenance including drywall repair, painting, caulking, patching, and other touch-ups.
- Perform basic carpentry and furniture repairs as needed.
- Inspect guestrooms and public spaces for maintenance concerns and correct deficiencies before they affect guest experience.
- Follow hotel and manufacturer standards for scheduled preventive maintenance.
- Maintain accurate documentation of preventive maintenance, repairs, inspections, and completed work orders.
- Monitor equipment and building systems for unusual conditions and communicate potential issues to Engineering leadership.
- Assist with HVAC systems, including troubleshooting guestroom temperature concerns and routine maintenance.
- Assist with refrigeration and kitchen equipment maintenance and repairs as appropriate based on training and certification.
- Support maintenance of hotel pools, spa equipment, pumps, motors, and other mechanical equipment as assigned.
- Respond quickly to urgent maintenance situations including leaks, equipment failures, power issues, and other operational emergencies.
- Coordinate with Front Office, Housekeeping, Food & Beverage, Spa, Security, and other departments to minimize disruption.
- Communicate professionally with guests when repairs are completed in occupied guestrooms or public areas.
- Protect guest belongings and maintain guest privacy when entering guestrooms.
- Keep Engineering shops, storage areas, tools, equipment, and supplies clean, organized, and safe.
- Use, maintain, and secure hotel tools and equipment properly.
- Follow all safety procedures, including proper PPE use and safe handling of chemicals, tools, and machinery.
- Assist with inspections and life-safety procedures as directed by Engineering leadership.
- Identify opportunities to improve efficiency, reduce equipment downtime, and extend the useful life of hotel assets.
- Consistently support Marriott brand standards and Forbes Travel Guide service expectations.
- Perform additional duties and special projects as assigned by Engineering leadership.
Qualifications
- Previous hotel maintenance, building engineering, facilities maintenance, or related technical experience preferred.
- Experience in a luxury, full-service, Forbes-rated, or Marriott hotel environment is a plus.
- Working knowledge of HVAC, electrical, plumbing, refrigeration, and general mechanical systems.
- Experience with painting, drywall, carpentry, plumbing repairs, and general building maintenance.
- Strong mechanical aptitude and troubleshooting ability.
- Ability to identify a problem, determine its cause, and complete repairs safely and efficiently.
- HVAC, EPA, refrigeration, electrical, plumbing, or other relevant trade certifications are highly desirable.
- Knowledge of preventive maintenance programs and work-order systems preferred.
- Strong attention to detail and pride in maintaining the appearance and condition of a luxury property.
- Ability to work independently while also contributing to a collaborative Engineering team.
- Strong organizational and time-management skills.
- Ability to prioritize urgent guest and operational needs while completing scheduled preventive maintenance.
- Professional communication skills and ability to interact graciously with guests and team members.
- Hospitality mindset recognizing technical work directly supports guest experience.
- Dependable, punctual, and committed to maintaining The Joseph’s standards of excellence.
- Flexible availability including mornings, evenings, weekends, holidays, and occasional emergency or on-call needs.
- Physical ability to stand, walk, bend, kneel, climb, reach, and work in confined or elevated spaces as required.
- Ability to safely lift, carry, push, and move equipment and materials required for the position.
- Ability to safely use ladders, hand tools, power tools, and maintenance equipment.
Benefits
- Medical, dental and vision insurance
- Life and AD&D insurance
- Short- and long-term disability coverage
- Voluntary hospital, accident and illness plans
- Optional legal plan
- 401(k) Retirement Plan with Company Match
- Tuition Reimbursement Program
- Paid Maternity & Paternity Leave
- Childcare Assistance Match – up to $100 per month per child or eligible disabled spouse or parent
- Student Loan Repayment Assistance – up to $150 per month
- SupportLinc Employee Assistance Program
- Opportunity to earn up to four weeks of PTO within your first year
- Additional Birthday PTO
- Annual Volunteer PTO
- Hotel, Restaurant, Spa & Retail Discounts at Makeready Collection and ZaZa properties
- Team Member Referral Bonuses
- Birthday & Anniversary Recognition
- Wellness Initiatives
- Culture Council participation
- Recognition programs with rewards
- Pet Insurance available for purchase
Equal Employment Opportunity
Makeready LLC is an Equal Opportunity Employer committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and team members without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. The company believes diverse perspectives, backgrounds, and experiences strengthen teams and enhance the hospitality provided to guests.
