Guest Services

Guest Services Hotel Jobs

413 jobs found

11d ago

Housekeeping Manager

Hotel Landy Orlando Universal Blvd., a Tribute Portfolio Hotel Orlando, FL

Orlando, FL

11d ago

Full time Manager Guest Relations Guest Services

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Job Description

At Hotel Landy Orlando Universal Blvd., a Tribute Portfolio Hotel, this on-site leadership role supports daily housekeeping operations with a focus on guest service, quality, and sustainability. You will help set the standard across rooms, public areas, and grounds while guiding associates to deliver consistent results aligned with brand expectations and HHM EarthView requirements.

What You’ll Do

Manage housekeeping operations in line with established guest service, quality, and sustainability standards.
Interview, select, hire, train, schedule, coach, and support housekeeping associates to ensure performance meets established brand or hotel standards and HHM core values.
Observe and monitor staff performance to maintain efficient operations and adherence to policies and procedures.
Inspect guest rooms, public areas, and grounds for cleanliness, appearance, and safety.
Respond to guest questions related to hotel policies and services, and resolve complaints and concerns.
Build schedules based on occupancy and assign duties to associates.
Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
Prepare required paperwork for departmental functions.
Track and communicate guest service scores to drive improvement and support higher guest satisfaction.
Comply with HHM internal audit standards for key control and risk management areas, including lost and found, key control, and guest room safety.
Maintain departmental expenses within the budget described by the General Manager.
Ensure compliance with specific brand standards.
Follow sustainability guidelines and practices related to the HHM EarthView program.
Practice safe work habits by following MSDS and OSHA standards, wearing protective safety equipment, and participating in safety committees as directed.
Perform other duties as requested by management.

Qualifications

One year of previous housekeeping supervisor experience is required.
High School diploma or equivalent preferred.

Growth Path

Executive Housekeeper – Operations Manager – Assistant General Manager

Work Schedule and Physical Requirements

Work schedule varies and may include holidays, weekends, and alternate shifts.
Requires standing for extended periods and includes walking, pushing, and lifting up to 25 pounds.
Tasks may include bending and reaching, stooping, kneeling, or crouching.

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11d ago

Night Audit

Classen Curve Hotel Oklahoma City, OK

Oklahoma City, OK

11d ago

$16+/hr Part time Accounting Auditing Customer Service

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Job Description

Join Classen Curve Hotel in Oklahoma City as a part-time Night Audit / Front Desk Associate (onsite). This guest-facing role is built around hospitality at every touchpoint, helping travelers feel welcomed from check-in to check-out while supporting smooth, accurate daily operations. You will also perform basic nightly accounting closing procedures to prepare the property for the next day’s arrivals and scheduled departures.

What You’ll Do

Welcome guests with professionalism, warmth, and enthusiasm, ensuring an excellent first and last impression.
Handle check-ins and check-outs, including assigning rooms and issuing room keys.
Share details on hotel amenities and services, plus local attractions and Oklahoma City experiences.
Anticipate needs and provide personalized recommendations, directions, and information about amenities, Milo, and nearby attractions.
Respond promptly to inquiries, requests, and concerns, and resolve issues in a courteous, service-oriented manner.
Maintain strong working knowledge of room types, hotel services, Marriott Bonvoy benefits, promotions, dining outlets, and current events.
Promote hotel amenities through informed upselling and thoughtful recommendations.
Accurately post charges, process payments, and reconcile guest accounts as needed.
Follow hotel policies, procedures, brand standards, and safety protocols.
Maintain a neat, professional appearance and support teamwork through respectful communication with guests and associates.
Complete required training and assigned tasks promptly, plus other duties as assigned.

Position & Shift Focus

This guest service associate role reports to the Front Desk Manager and is classified as Non-Exempt.

The Night Audit shift supports more than front desk coverage. You will help ensure guests feel valued through warm hospitality, genuine engagement, and personalized service, while completing basic daily accounting closing procedures for each business day.

You’ll also ensure the hotel is prepared for next-day arrivals and scheduled departures.

Requirements

Strong verbal and written communication skills.
Excellent interpersonal and guest service abilities.
Strong organizational skills and attention to detail.
Ability to multitask and stay composed in a fast-paced environment.
Ability to use sound judgment when handling guest concerns and stressful situations.
Strong computer skills, with the ability to learn hotel systems and technology.
Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.
Ability to work independently and as part of a team.
Previous experience in hospitality or a customer-facing guest service role is preferred.
Prior hotel front desk or property management system experience is preferred.

Physical Requirements

Must be able to stand and walk for extended periods throughout the shift.
Must be able to occasionally bend, reach, stoop, and lift or carry up to 25 pounds.
Must be able to perform repetitive motions such as typing and key generation.

Pay: USD 16 per hour. Job type: part time. Location: Oklahoma City, OK (onsite).

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11d ago

Cleaner

Kompose Boutique Hotel Miami Airport Miami, FL

Miami, FL

11d ago

$20 - $25/hr Full time Guest Services Hospitality Hotel

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Job Description

Kompose Boutique Hotel Miami Airport is hiring a Hotel Cleaner to keep guest rooms and public areas clean, sanitized, and ready for every stay.

Responsibilities

Clean and maintain guest rooms, bathrooms, hallways, lobbies, and other assigned hotel areas
Make beds, change linens, replace towels, and replenish guest-room amenities
Dust, vacuum, sweep, mop, and sanitize floors and room surfaces
Clean mirrors, windows, furniture, fixtures, and other surfaces in assigned areas
Thoroughly clean and sanitize bathrooms including toilets, sinks, showers, tubs, and countertops
Empty trash and recycling from guest rooms and public areas
Restock toiletries, tissues, towels, coffee supplies, and other guest amenities
Inspect assigned rooms and areas for cleanliness, damage, maintenance needs, or missing items
Report maintenance problems, damaged furnishings, lost property, or safety concerns to supervisors
Follow established procedures for guest belongings and lost-and-found handling
Maintain public restrooms, elevators, corridors, stairways, and common areas
Assist with cleaning meeting rooms, event spaces, fitness areas, or other facilities when required
Operate housekeeping tools and equipment safely (vacuums, mops, carts, and cleaning tools)
Use and store cleaning chemicals and supplies according to safety instructions
Keep housekeeping carts, supply closets, and storage areas organized
Restock cleaning products, linens, towels, and guest supplies as needed
Follow housekeeping schedules and prioritize rooms based on occupancy and guest needs
Respond courteously to guest requests and communicate professionally with hotel teams
Follow sanitation, workplace-safety, chemical-handling, and hotel security procedures
Support deep-cleaning projects and seasonal housekeeping tasks
Work with housekeeping supervisors, front-desk staff, maintenance personnel, and other hotel staff
Perform additional cleaning and housekeeping duties as assigned

Requirements

High school diploma or equivalent (preferred)
Previous hotel housekeeping, cleaning, janitorial, hospitality, or commercial cleaning experience (preferred, not required)
Strong attention to detail and commitment to cleanliness
Ability to work efficiently while maintaining high cleaning standards
Ability to follow written instructions, cleaning procedures, and safety guidelines
Reliability, punctuality, and strong work ethic
Friendly and professional attitude
Ability to work independently and also as part of a team
Ability to stand, walk, bend, kneel, reach, and complete repetitive tasks for extended periods
Ability to lift and carry cleaning supplies, linens, trash, and equipment as required
Ability to work safely with cleaning chemicals and housekeeping equipment
Flexible availability including mornings, evenings, weekends, holidays, and busy hotel periods
Legally authorized to work in the United States

Preferred Skills

Experience as a hotel housekeeper, room attendant, cleaner, janitor, or housekeeping attendant
Knowledge of hotel room-cleaning and sanitation procedures
Familiarity with commercial cleaning equipment and products
Strong organization and time-management skills
Customer-service and communication abilities
Ability to maintain guest privacy and confidentiality
Experience in a hotel, resort, boutique hotel, or other hospitality environment
Professional appearance and positive attitude
Ability to stay calm and organized during high-occupancy periods
Commitment to guest satisfaction, cleanliness, and hospitality

Pay and Schedule

Pay: $20.00–$25.00 per hour
Expected hours: 32.0 per week
Work location: In person (onsite), Miami, FL

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11d ago

Front Desk Agent

Hotel Don Fernando de Taos Taos, NM

Taos, NM

11d ago

$17+/hr Full time Customer Service Front Desk Guest Relations

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Job Description

The Front Desk Agent is responsible for delivering consistent, high-quality guest service at the property in Taos, NM. This onsite role supports smooth daily operations through accurate check-in/check-out processes, secure payment handling, and professional guest communication.

Key Responsibilities

Maintain availability for a flexible schedule, including weekends, holidays, and varied shifts.
Provide courteous, efficient guest services, including check-in and check-out in accordance with hotel requirements.
Process all payments for guest transactions according to established hotel requirements, including adherence to payment, cash handling, and credit policies/procedures.
Deliver friendly, professional information and services to guests and visitors.
Handle guest complaints with the goal of ensuring guest satisfaction.
Generate, print, and distribute daily reports to the designated departments and personnel.
Resolve room status report discrepancies by coordinating with Housekeeping.
Complete other duties as assigned.

Required Qualifications

High school graduate or equivalent.
Minimum 1 year of customer service experience. Previous hotel experience preferred.
Ability to communicate clearly and effectively with guests, management, and co-workers in a way that is understood.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for the hotel’s clientele.

Compensation and Work Location

Location: Taos, NM (onsite).
Pay: USD 17 per hour.

About the Role

This position combines front desk service with operational accuracy. The Front Desk Agent supports the hotel’s daily flow by completing check-in/check-out tasks, processing payments in line with policy, distributing daily reports, and partnering with Housekeeping to correct room status issues.

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11d ago

Housekeeping Inspector

Sebring Chateau Elan Hotel & CC Sebring, FL

Sebring, FL

11d ago

Full time Manager Guest Services Hospitality

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Job Description

The Housekeeping Inspector oversees, coaches, and checks housekeeping team performance to keep procedures aligned with hotel standards and to support strong guest service.

Responsibilities

Supervise, train, and inspect assigned Guest Room Attendants and Floor Housepersons to confirm all procedures meet hotel standards.
Support day-to-day coverage as needed to help deliver optimum guest service.
Maintain availability for a flexible schedule, including weekends, holidays, and varied shifts.
Ensure compliance and completion of all daily operational procedures within the Housekeeping Department.
Follow and reinforce Shaner Hotels, franchise, and hotel/departmental policies and procedures, keeping the housekeeping team informed.
Handle guest complaints with the goal of ensuring guest satisfaction.
Train and develop team members, ensuring all required training is completed according to standards.
Review daily business levels, anticipate critical situations, and plan effective solutions to expedite needs.
Assist staff with job functions to maintain optimum guest service.
Monitor and maintain cleanliness, sanitation, and organization in assigned areas.
Perform housekeeping, laundry, and houseperson tasks when necessary.
Complete other duties as assigned.

Requirements

Prior experience as a Guest Room Attendant.
Ability to compute accurate mathematical calculations.
Ability to communicate clearly and pleasantly in English with guests/visitors, management, and coworkers, both in person and by telephone.
Ability to provide legible communication and directions.
Knowledge of proper chemical handling.

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11d ago

Hotel Housekeeper

Belvedere Inn Hotel/DoubleTree Schenectady Schenectady, NY

Schenectady, NY

11d ago

$16 - $16/hr Full time Guest Services Hospitality Hotel

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Job Description

Belvedere Inn Hotel/DoubleTree Schenectady is seeking a Hotel Housekeeper to support day-to-day cleanliness and guest comfort through consistent, high-standard sanitation. This onsite role in Schenectady, NY focuses on thorough room and public area upkeep, safe chemical handling, and accurate cleaning documentation.

If you take pride in attention to detail and dependable housekeeping routines, this position provides an opportunity to contribute directly to a welcoming guest experience.

Key Responsibilities

Complete thorough cleaning of guest rooms, bathrooms, corridors, and public areas using appropriate cleaning techniques and equipment.
Use cleaning agents and chemicals safely by following established safety and chemical handling protocols.
Vacuum carpets, sweep and mop floors, and perform floor care to keep areas looking spotless.
Perform heavy lifting tasks, such as moving furniture or large supplies, using proper manual handling techniques.
Restock amenities, linens, and supplies to support both guest comfort and smooth operations.
Follow hotel emergency procedures promptly if incidents or safety concerns arise.
Maintain sanitation standards by completing cleaning on a regular schedule and documenting cleaning activities.

Requirements

Strong customer service skills to interact professionally with guests and team members.
Knowledge of hotel safety protocols.
Ability to perform manual handling tasks safely, including heavy lifting and prolonged standing or walking.
Housekeeping management practices knowledge is advantageous.
Familiarity with cleaning equipment such as vacuums and other janitorial tools is desirable.
Previous janitorial or custodial experience in a hotel or hospitality setting is preferred.
Experience in hospitality or hotel housekeeping roles will help you maintain high standards of cleanliness and guest satisfaction.

Technologies & Tools

Vacuum
Cleaning agents and chemicals
Janitorial tools

Pay

$16.00 per hour

Work Location

In person (onsite), Schenectady, NY

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12d ago

Guest Services Agent

Pagoda Hotel Honolulu, HI

Honolulu, HI

12d ago

$26 - $28/hr Full time Customer Service Front Desk Guest Services

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Job Description

Join Pagoda Hotel in Honolulu, HI (onsite) as a Guest Services Agent and be the friendly face that supports every stage of a guest stay. This role blends guest interaction with day-to-day front desk operations, helping the team maintain smooth service while supporting room revenue and occupancy. The hourly rate is USD 26–28, with a High School diploma or equivalent required.

What you’ll do

Welcome guests at the Front Desk in line with Highgate Hotel standards.
Operate the PBX console (when applicable) and ensure hotel standards are met.
Respond promptly to guest questions about services, facilities, and hours of operation.
Log and help deliver packages, mail, and messages to guests and meeting rooms.
Review the Front Office log and Trace File daily.
Provide recommendations and answers for inquiries related to restaurants, transportation, and entertainment.
Follow cash handling and credit policies.
Know current rates, packages, and special promotions listed in the Red Book, including awareness of closed out and restricted dates.
Collect necessary details for room reservations and follow the rate-quoting scenario.
Use hospitality terminology, understand emergency procedures, and assist as needed.
Handle check-ins and checkouts with a friendly, efficient, and courteous approach.
Maintain proper two-way radio etiquette when communicating with team members.
Fully understand and operate the Front Desk computer system.
Complete shift checklist tasks on time and perform required reporting including a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual closing shift paperwork according to hotel standards.
Maintain and market promotions and guest programs; keep the work area clean.
Assist guests with safe deposit boxes.

What you bring

High School diploma or equivalent required; college course work in a related field helpful.
Experience in a hotel or related field preferred; customer service experience preferred.
Computer experience required.
Willingness for flexible and long hours at times.
Light physical requirements: exerting up to 20 pounds occasionally and/or up to 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Ability to stand during the entire shift and maintain a warm, friendly demeanor.
Effective communication verbally and in writing with employees and guests at all levels.
Strong listening skills to understand and clarify concerns; ability to multitask and prioritize to meet deadlines.
Attend required hotel meetings and trainings; maintain regular attendance in line with scheduling needs.
Maintain high standards of personal appearance and grooming, including the proper uniform and nametag.
Commitment to Highgate Hotel Standards and regulations to support safe, efficient operations.
Ability to anticipate, prevent, identify, and solve problems; apply complex information from multiple sources to meet objectives.
Ability to cross-train in other hotel areas and maintain confidentiality.
Take initiative by anticipating guest or operational needs and perform other duties as requested by management.