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22d ago

Night Auditor

Longfellow Hotel Portland, ME

Portland, ME

22d ago

$22 - $22/hr Full time Accounting Auditing Front Desk

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Job Description

As the face and voice of a full service boutique hotel, the Night Auditor at Longfellow Hotel plays a key role in creating smooth, welcoming overnights for guests in Portland. This onsite position supports front desk operations, reservations, basic accounting, guest service, and valet parking while helping maintain the level of hospitality the property is known for.

Longfellow Hotel is a 48-room boutique hotel, cafe, and spa, and this role contributes to the culture of the hotel within the Portland business community. The position is well suited to candidates who have Night Audit experience and some front desk daily operation familiarity, with interest in continuing their path in the rooms department of a luxury hotel.

Key Responsibilities

Complete front desk duties, including check-in and check-outs
Handle credit card processing properly
Assign room numbers as part of daily arrivals and departures
Address pre-arrival questions and support guest readiness
Manage online and phone reservations
Provide guest information about the hotel, including available rooms, rates, and amenities
Anticipate guest needs and identify opportunities for the team to exceed expectations for both new and returning visitors
Maintain awareness of local happenings that may interest guests, including restaurant menus and hours, entertainment events, and recreation and sporting events, and keep front desk staff updated
Perform basic accounting tasks
Support guest satisfaction by problem-solving when issues arise, including conflict resolution and sound judgment
Support valet parking tasks

What You Bring

Night Audit experience preferred, with some knowledge of day-to-day operations
Luxury hotel experience preferred
Excellent communication skills
Ability to work weekends, nights, and some holidays
A genuine sense of empathy and care
Some hotel accounting skills preferred
Ability to work overnight
Strong organizational skills

Benefits

Discounted hotel stays across New England
Individual coverage for Health, Dental & Vision
Generous PTO policy
Discounted meals at Twinflower Cafe and Five of Clubs
Discounted spa services at Astraea Spa
Parental Leave
Bereavement Leave
Flexible Spending Accounts (Employer-Sponsored Healthcare Benefit)

Location: Portland, ME (onsite) | Pay: USD 22 - 22 per hour

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22d ago

Hotel Sales Manager

Manhattan Guam Inc dba Royal Orchid Hotel Tamuning, GU

Tamuning, GU

22d ago

Full time Manager Marketing Hospitality

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Job Description

Manage hotel sales growth for the Guam market and support Japan-focused promotional efforts.

Key Responsibilities

Develop and execute sales strategies aimed at attracting guests and corporate clients
Build, maintain, and strengthen relationships with key clients, travel agencies, and tour operators
Conduct market research to uncover new business opportunities and monitor industry trends
Coordinate with the marketing team to create tailored promotional campaigns for the Japanese market
Prepare and deliver sales reports, forecasts, and performance metrics to management
Represent the hotel at industry events, trade shows, and networking opportunities
Collaborate with internal hotel teams to support seamless guest experiences

Requirements

Fluent in English; Japanese preferred
Minimum 2 years of experience in a sales role, preferably in hospitality or travel
Demonstrated ability to meet sales targets and contribute to revenue growth
Strong connections in the Japanese market, especially with travel agencies, tour operators, and corporate clients
Excellent communication, negotiation, and interpersonal skills
Highly motivated, results-driven, and able to work independently

Benefits

Health insurance
Competitive salary and performance-based incentives
Professional development and career advancement opportunities
Comprehensive benefits package, including health insurance, vacation, and more

Location: Tamuning, GU 96913 (on-site)

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23d ago

Associate Director of Sales

The Atlas Hotel Boston, MA

Boston, MA

23d ago

Full time Marketing Hotel Operations Management

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Job Description

Associate Director of Sales opportunity at The Atlas Hotel in Boston, MA (onsite).

Responsibilities

Assist the Director of Sales & Marketing with supervision and administration of all Sales Department activities.
Support leadership over Sales Managers, Event Manager(s), and Sales Coordinators.
Build a working knowledge of hotel operations, including Front Office, Guest Experience, Reservations, and Food and Beverage.
Develop and maintain knowledge of company sales policies and SOP’s; help ensure Sales Team adherence.
Maintain market awareness to predict revenue opportunities and set proactive strategies.
Meet or exceed assigned goals.
Support Sales Department operations within the established sales expense budget.
Initiate and follow up on leads.
Coordinate group and transient bookings to maximize profits.
Maintain and participate in an active sales solicitation program.
Attend the weekly staff meeting as directed, following Highgate Hotel standards.
Assist with administration of training for the Sales Department.
Assist in preparation of required reports in a timely manner.
Administer weekly sales meetings per Highgate Hotel Standards.
Review the KRA process with the DOSM to help ensure deadlines are met.
Coordinate non-group transient sales and catering solicitations to maximize overall profits.
Support employee and manager Performance Appraisals according to Highgate Hotel SOP’s.
Motivate, coach, counsel, and discipline the Sales Team per Highgate Hotel SOP’s.
Monitor production for top accounts, evaluate trends in the market, and ensure sales accountability within territory.
In the absence of the Director of Sales & Marketing, conduct the daily Highgate Hotel Business Review (HHBR) with sales, operations, and the General Manager.
Assist with hiring and development of Sales Department employees and managers.
Be familiar with Highgate Hotel sales policies and selling techniques with emphasis on maximizing occupancy, ADR, and Banquet and Catering revenues.
Review meeting planner evaluations and assist the DOSM in ensuring issues are rectified.
Conduct professional, thorough site inspections with clients; ensure Sales Managers complete thorough inspections.
Develop strategies to increase share from competitors when revenue penetration targets are not met.
Use the property’s computerized sales management system to manage business, including generating reports, entering business, blocking space, and building accounts.
Monitor sales incentive plans, help Sales staff explain potential earnings and benefits, and assist with processing incentives in the specified time period.
Support Sales Managers in planning and executing sales trips aligned to quarterly Key Result Areas (KRAs) and the Sales budget, including preplanning, appointments, and sales calls.
Assist with complete and accurate end-of-month reporting per Highgate Hotel SOP; explain components and analyze with the DOSM.
Support end-of-month expectations by ensuring Sales Managers can explain the report importance and components.
Assist with preparation of the annual budget.
Assist with preparation of the annual Marketing Plan.
Assist with monthly reforecast for current and upcoming months; maintain accuracy within a 5% margin of error.
Meet and greet onsite contacts.
Attend all-employee meetings and other functions required by management.
Abide by Prime Selling Time (PST) and understand GDS systems.
Develop networking opportunities through active participation in community and professional associations, activities, and events.
React to negative market trends using blitzes or catering promotions.
Handle inquiries as part of the Inquiry Day Program.
Perform other duties as requested by management.

Requirements

At least 5 years of progressive hotel sales experience, or a 4-year college degree with at least 3 years related experience, or a 2-year college degree with at least 4 years of hotel sales experience.
Must have a valid driver’s license in the applicable state.
Skilled in Windows, company approved spreadsheets, and word processing.
Long hours sometimes required.
Light work: exerting up to 20 pounds of force occasionally, and/or up to 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Effective verbal and written communication with employees and guests in an attentive, friendly, courteous, service-oriented manner.
Effective listening skills to understand, clarify, and address concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards as required by scheduling needs.
Maintain a high standard of personal appearance and grooming aligned with luxury hospitality expectations.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient operations.
Effective at handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
Ability to understand and evaluate complex information and data from various sources to meet objectives.
Detail-oriented with capacity to handle confidential information.

Technologies

Windows
GDS systems
Company approved spreadsheets
Word processing

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23d ago

Night Auditor

BridgePointe Hotel and Marina New Bern, NC

New Bern, NC

23d ago

$12 - $13/hr Part time Account Reconciliations Accounting Auditing

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Job Description

At the BridgePointe Hotel and Marina in New Bern, NC, this part-time Night Auditor role supports the property’s overnight front office and end-of-day close. You will help ensure daily financials are accurate, assist guests with day-to-night needs, and maintain organized records to keep operations running smoothly.

Working onsite, you will handle night audit and front desk tasks while representing BridgePointe’s service expectations during every interaction with guests and colleagues.

Key Responsibilities

Reconcile all financial transactions for the day, reviewing and catching any errors and correcting them at the end of the business day.
Assist guests efficiently and courteously with front office functions.
Make reservations, check guests in and out, and maintain accurate records throughout the night audit process.
Maintain professional hospitality and reflect BridgePointe’s high service standards at all times.

Requirements

Self-motivated approach with strong attention to detail.
Front Desk and/or Night Audit experience is preferred; training will be provided for the right candidate.

Benefits

Dental insurance
Flexible schedule
Life insurance

Pay

$12.00 - $13.00 per hour

Job Type: part time
Work Location: in person
Location: New Bern, NC (onsite)

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23d ago

Houseman/General Cleaner

BridgePointe Hotel and Marina New Bern, NC

New Bern, NC

23d ago

$11 - $12/hr Full time Custodial Services Foodservice Front Desk

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Job Description

BridgePointe Hotel and Marina in New Bern, NC is hiring a Houseman/General Cleaner to support daily operations onsite.

Responsibilities

Clean public areas and maintain the hotel grounds
Assist guests as needed to support day-to-day service
Back up the housekeeping department and provide support for the front desk
Provide guest services for banquets
Run breakfast

Requirements

Detail oriented
A team player

Benefits

Flexible schedule
Life insurance

Job Type & Pay

Job types: Full-time, Part-time
Pay: $11.00 - $12.00 per hour

Work Location

Onsite (in person) in New Bern, NC

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23d ago

Executive Housekeeper

Hotel Westport Kansas City, MO

Kansas City, MO

23d ago

$22 - $24/hr Full time Manager Customer Service Facilities Management

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Job Description

At Hotel Westport in Kansas City, MO, the Executive Housekeeper is a central leader on the housekeeping team, focused on delivering consistently clean, sanitary rooms and well-maintained guest and back-of-house areas. This role coordinates daily operations, supports staff development, and helps ensure safety standards are followed through inspections and emergency procedure readiness.

What you will do

Supervise and coordinate daily housekeeping operations, ensuring all spaces meet high standards of cleanliness and sanitation.
Develop and implement cleaning schedules, procedures, and protocols aligned with industry best practices and safety regulations.
Train, motivate, and evaluate housekeeping staff on proper cleaning techniques, safe equipment use, chemical handling, and Safety Data Sheet (SDS) compliance.
Oversee the proper handling and storage of chemical agents used for cleaning, floor care, and industrial cleaning tasks.
Conduct regular inspections of guest rooms, public spaces, laundry areas, and back-of-house facilities to maintain quality standards.
Manage inventory of cleaning supplies and equipment such as vacuum cleaners, floor buffers, mops, and janitorial tools, including maintenance and safe operation.
Enforce hotel emergency procedures related to sanitation hazards or safety incidents, ensuring staff understand hotel-specific protocols for guest safety.

What you bring

Proven experience in hotel housekeeping management or custodial experience within hospitality environments.
Strong knowledge of floor cleaning techniques, floor care products, sanitation standards, and industrial cleaning practices.
Familiarity with chemical agent handling, Safety Data Sheets (SDS), and proper use of cleaning equipment.
Ability to perform manual handling tasks, including heavy lifting when needed for equipment or supplies.
Excellent customer service skills and a positive attitude toward guests and team members.
Knowledge of hotel emergency procedures and safety protocols to help maintain a secure environment for staff and guests.
Prior janitorial or custodial experience in hospitality settings is highly desirable.

Compensation and schedule

$22.00 - $24.00 per hour. This is an in-person role with a flexible schedule.

Benefits

Employee discount
Flexible schedule
Paid time off

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23d ago

Executive Housekeeper

24-7 Hotel Management Nashville, TN

Nashville, TN

23d ago

$17 - $19/hr Full time Manager Executive Housekeeping Facilities Management

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Job Description

24-7 Hotel Management is looking for an Executive Housekeeper onsite in Nashville, TN who can help deliver consistent, guest-focused cleanliness across the property. This role coordinates housekeeping and laundry operations to maintain a high standard of order in guest rooms, amenities, and common areas while supporting Ultimate Service and strong day-to-day service expectations.

Along with a supportive team environment, you will have access to practical perks designed for everyday comfort, including free uniforms, paid time off, employee discounts, a flexible schedule, and free food & snacks. The position also supervises Laundry Persons, House Persons, and Room Attendants, creating an opportunity to coach and elevate performance across the department.

Responsibilities

Complete all brand required training
Complete all required Safety & Health training
Supervise housekeeping and laundry staff, including hiring, firing, coaching, performance evaluations, and training and development
Schedule staff according to labor standards and forecasted occupancy
Assist the General Manager in developing the department’s annual budget and monitor performance against plan, including productivity and labor cost goals
Hold staff accountable to policies and procedures related to cleanliness, guest interactions, Ultimate Service, and professionalism
Monitor and maintain cleanliness levels in guest rooms, storage areas, laundry, restrooms, and public areas
Compile and report accurate guest room status to the front office
Enforce standard procedures for accepting, securing, and returning guest lost & found items
Maintain standard procedures for security of on-loan equipment
Establish and maintain cost control systems for linen inventories and cleaning supplies
Conduct inventories of linen, supplies, and equipment to maintain adequate inventory levels
Answer questions related to chemical handling used within the department by using Safety Data Sheets (SDSs)
Perform other job-related duties as requested by the supervisor

Requirements

Ability to problem solve and shift focus when business demands change
Ability to communicate oral and written instructions effectively to staff of varied cultural and ethnic backgrounds
Ability to communicate with guests in a friendly, approachable, and professional manner
Ability to prioritize required housekeeping functions and delegate tasks to housekeeping staff with follow-up to confirm completion
Willingness and ability to adapt and cover shifts when staff fail to report
Focus on guest satisfaction through positive, professional interactions with internal and external guests
Must be able to stand for extended periods of time and climb stairs
Ability to use a ladder and step stool
Ability to lift up to 20 pounds frequently and 25 pounds periodically; pull up to 25 pounds occasionally
Visual acuity to distinguish objects near and far (with or without corrective lenses)
Ability to perform calculations including addition, subtraction, multiplication, and division of units of measure, plus ratios, rates, and percentages
Ability to draw and interpret bar graphs and perform basic arithmetic involving American monetary units
Able to communicate effectively in both verbal and written form