This Front Desk Associate role at Hotel Indigo is onsite in Mount Pleasant, SC, supporting day-to-day guest services through proactive, responsive, and caring hospitality. The position focuses on guest assistance, issue resolution, cash handling, and communication that aligns with hotel safety and brand standards.
Key Responsibilities
- Assist guests efficiently, courteously, and professionally at all times.
- Maintain a high level of service and hospitality throughout guest interactions.
- Address guest concerns or issues promptly and effectively, ensuring matters are handled to satisfaction in a timely manner.
- Post guest charges, collect payments, and follow all required cash handling procedures as outlined by Concord.
- Handle guest mail and messages with appropriate privacy and professionalism.
- Maintain knowledge of the hotel brand and related programs, including travel programs and special offers.
- Communicate clearly with various departments and management regarding guest comments and concerns.
- Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
- Demonstrate full knowledge of hotel safety and emergency procedures.
Benefits
A comprehensive benefit package is available, including medical/dental/vision plans and life insurance, along with ST/LT disability options and 401K options. Support also includes tuition assistance, discounted room rates at Concord managed hotels, training & development, and career advancement opportunities, plus competitive wages.
Full-Time Associates Benefits
Full-time associates only are eligible for competitive wages and the full comprehensive benefit package. This includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, along with training & development and career advancement opportunities.
Why Concord
Concord’s culture is built on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. The Associate First policy is described as a way of life, and the organization highlights engagement through activities on property that show care for associates.
