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20d ago

Front Desk Agent

Nobu Hotel Palo Alto Palo Alto, CA

Palo Alto, CA

20d ago

$25 - $26/hr Full time Customer Service Front Desk Guest Check In

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Job Description

The Front Desk Agent role at Nobu Hotel Palo Alto focuses on delivering prompt, courteous service at the front desk. The position supports smooth guest arrival and departure processes while providing on-site concierge support for guest inquiries and requests.

Key Responsibilities

Greet guests promptly with a friendly, sincere welcome, register arrivals, and assign rooms.
Provide guests with information about hotel services and facilities, including outlet hours, amenities, and local attractions.
Complete the registration process by entering and retrieving guest details in the computer system, confirming guest information, length of stay, and room type.
Code electronic keys and issue the room key folder to guests.
Process payment authorizations by swiping credit cards using the electronic acceptance method.
Handle cash transactions, make change, and balance the assigned cash bank.
Answer the front desk telephone within three rings using the correct daytime greeting and proper telephone etiquette.
Answer internal calls related to housekeeping or engineering requests and dispatch the appropriate personnel.
Respond to inquiries regarding hotel services, shopping, dining, entertainment, and travel directions, supporting guests as an on-site concierge.
Input messages into the computer, retrieve messages, and communicate the content to guests.
Retrieve mail, small packages, and faxes for guests as requested.
Assist with check-out, ask about guest satisfaction, and resolve issues when necessary, including encouraging guests to leave positive feedback on social media outlets.
Field guest complaints by conducting thorough research to identify effective solutions.
Perform other duties as assigned by the supervisor.

Requirements

Ability to effectively work with internal and external customers, including situations requiring patience, tact, and diplomacy to help diffuse anger; ability to collect accurate information and resolve conflicts.
Ability to access and accurately enter information using a moderately complex computer system.
Ability to communicate clearly with a positive speaking voice.
Excellent organizational skills.
Ability to read, listen, and communicate effectively in English, both verbally and in writing.
Ability to use reasonable judgment when decisions impact guest satisfaction.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.
Ability to speak multiple languages is preferred, though not required.
Meets legal age requirements for the position.
Valid California Food Handler Card.

Education and Experience

High school diploma is preferred; any combination of education and/or experience that provides required knowledge, skills, and abilities will be considered.
Prior hospitality experience is preferred, ideally in a luxury environment.

Preferred Technologies

Moderately complex computer system
Electronic keys
Electronic acceptance method

Schedule, Compliance, and Attendance

Regular attendance in line with hotel standards is essential; irregular attendance may result in disciplinary action up to and including termination.
Due to the cyclical nature of hospitality, employees may work varying schedules based on hotel needs, including nights, weekends, and holidays.
Upon employment, employees must comply with hotel rules and regulations for safe and efficient operation of the hotel facilities.

Physical Demands and Work Environment

Regularly required to stand (up to eight hours per shift excluding required meal periods and rest breaks), reach for items commonly used, and speak to and listen to guests.
Occasionally required to lift and/or move up to 50 pounds.
Noise level is usually moderate.

Grooming

All employees must maintain a neat, clean, and well-groomed appearance. Specific guidelines are provided in the Employee Handbook.

Compensation, Location, and Education Preference

Location: Palo Alto, CA (onsite)
Salary: USD 25 - 26 per hourly
Education: High school diploma (preferred)

Position Summary

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of the stay to meet the hotel’s standard of quality.

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20d ago

Supervisor Housekeeping

RiverPlace Hotel Portland, OR

Portland, OR

20d ago

Up to $24/hr Full time Hospitality Hotel Hotel Operations

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Job Description

RiverPlace Hotel in Portland, OR is seeking a Supervisor Housekeeping to oversee day-to-day cleanliness across guest and public spaces. In this onsite role, you will supervise, train, and inspect housekeeping staff to confirm procedures are completed according to established standards, while stepping in as needed to support strong guest service.

This position is paid USD 24 per hour.

Key Responsibilities

Supervise housekeeping staff while they carry out all daily procedures, ensuring work is completed to standard.
Maintain current knowledge of, and comply with, departmental policies, service procedures, and standards.
Prepare and distribute assignment sheets to assigned staff and review priorities.
Inspect guest rooms and key supporting areas, including guest corridors, elevator foyer area, vending area, service area (including the linen closet and staff restroom), and storage areas.
Inspect public areas and bathrooms, as well as restaurants, spa, pool area, offices, and service areas after cleaning by the relevant personnel, using designated checklists.
Assist staff with job functions as needed to maintain optimum cleanliness and service standards for guests.

Requirements

Knowledge of proper cleaning techniques, chemical handling requirements, and the use of equipment.
Fluency in English, including verbal and non-verbal communication.
Ability to provide legible communication.
Ability to compute mathematical calculations.
Ability to perform job functions with attention to detail, speed, and accuracy.
Ability to maintain confidentiality of guest information and pertinent hotel data.
Ability to assess departmental training needs and provide that training.
Ability to direct staff performance and follow up with corrections when needed.
Ability to input and access information in the property management system using computers.

Technologies

Property management system
Computers

In summary, the role centers on supervising, training, and inspecting assigned housekeeping staff to ensure established procedures are followed, with additional assistance as required to support optimum guest service.

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20d ago

Room Attendant

Hotel Figueroa Los Angeles, CA

Los Angeles, CA

20d ago

$31+/hr Full time Hospitality Hotel Hotel Operations

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Job Description

Hotel Figueroa is seeking a Room Attendant to help keep every guestroom clean, comfortable, and welcoming. This onsite role in Los Angeles, CA focuses on detail-driven housekeeping and consistent service that supports guest satisfaction.

As part of the housekeeping team, you will follow hotel standards to refresh guestrooms and keep shared spaces in excellent condition. The position is paid USD 31 per hour.

What you’ll do

Thoroughly clean guestrooms in line with established standards.
Complete pre-cleaning duties, including setting up the housekeeping cart with guest supplies, cleaning supplies, and linen.
Remove all trash and dirty linen from guestrooms and hallways.
Maintain cleanliness and organization in hallways, public areas, and closets, including vacuuming.
Restock the housekeeping cleaning cart for next day use.
Replenish chemical bottles as needed.
Report missing items from rooms (such as irons/boards or hair dryers) to the Housekeeping Supervisor/Manager.
Report any maintenance repairs immediately to the Housekeeping Supervisor/Manager.
Handle “Lost and Found” items according to hotel standards.
Contribute to overall guest satisfaction through attentive, efficient service.

What you bring

High School diploma or equivalent; experience in a hotel or related field is preferred.
Physical ability to exert up to 50 pounds of force occasionally, and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Ability to stand for the entire shift.
Effective verbal and written communication skills with employees and guests in a friendly, courteous, service-oriented manner.

Education

High School diploma or equivalent.

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20d ago

Hotel Painter

Texas Hotel Management Houston, TX

Houston, TX

20d ago

Full time Facilities Management Hospitality Hotel

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Job Description

Texas Hotel Management is seeking a skilled, detail-oriented Painter to support the look and upkeep of hotel spaces across Houston, TX. This in-person role focuses on maintaining and improving guest rooms, public areas, and back-of-house facilities through accurate painting and finishing work.

Key Responsibilities

Complete interior and exterior painting for hotel rooms, corridors, lobbies, offices, restaurants, and other facilities.
Prepare surfaces by cleaning, sanding, scraping, filling cracks, and applying primers when needed.
Mix and match paints, colors, and finishes to match hotel standards.
Repair damaged walls, ceilings, doors, furniture, and other painted surfaces prior to repainting.
Apply paint, varnish, enamel, stains, and related finishes using brushes, rollers, and spray equipment.
Deliver neat, accurate painting work that meets required quality standards.
Protect furniture, flooring, fixtures, and hotel equipment from paint, dust, and damage during tasks.
Maintain painting tools, equipment, and materials to ensure they are in good working condition.
Spot areas that require painting or touch-ups and report maintenance needs to the supervisor.
Finish assigned painting and maintenance tasks within set timelines.
Follow hotel procedures for safety, cleanliness, and maintenance.
Keep the work area clean and organized at all times.
Assist the Maintenance Department with related tasks when required.

Requirements

Previous Painter experience, ideally in a hotel, resort, commercial building, or similar environment.
Minimum 2 to 3 years of relevant painting experience.
Strong knowledge of painting techniques, surface preparation, and finishing.
Ability to work with brushes, rollers, spray guns, and other painting equipment.
Knowledge of different paints, primers, coatings, and finishes.
Capability to identify and repair minor wall and surface defects.
Attention to detail and a commitment to quality.
Ability to work independently and also as part of a maintenance team.
Physical ability to stand, bend, climb ladders, and work for extended periods.
Good time-management and organizational skills.
Ability to follow safety procedures and hotel standards.
Previous hotel experience is considered an advantage.

Tools and Equipment

Brushes
Rollers
Spray guns and spray equipment

Preferred Skills

Knowledge of basic building maintenance.
Experience with decorative painting and finishing.
Ability to perform minor plastering, filling, and wall-repair work.
Strong communication and teamwork skills.
Professional attitude and strong work ethic.

Application Question

Do you have experience as a Painter, preferably in a hotel, resort, commercial building, or similar environment?

Work location: In person, Houston, TX

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20d ago

Dealer - On Call

Sam's Town Hotel & Gambling Hall, Las Vegas Las Vegas, NV

Las Vegas, NV

20d ago

$15 - $18/hr Full time Casino Guest Service Casino Housekeeping Casino Operations

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Job Description

Join the team at Sam’s Town Hotel & Gambling Hall in Las Vegas, NV as an on-call Dealer, handling assigned games accurately and delivering attentive guest service.

Responsibilities

Deal assigned games in line with standard rules, company procedures, and applicable gaming regulations.
Shuffle and deal cards accurately to customers.
Quickly and accurately calculate the face value of cards.
Exchange cash for the correct chip denominations.
Pick up losing bets and remove cards from the customer’s betting square.
Pay winning bets and place chips into the appropriate betting square.
Complete required forms, records, and documents in accordance with rules and regulations.

Requirements

Must be at least 21 years of age.
Six (6) months of prior experience or dealer’s school is strongly preferred.
Maintain current knowledge of applicable company policies and gaming regulations.
Excellent customer skills.
Ability to stand for extended periods for the majority of the shift.
Ability to bend and reach across the gaming table.
Ability to use hands to deal and collect playing cards.
Ability to obtain and/or maintain necessary licenses and/or certification.

Work Location and Pay

Location: Las Vegas, NV (onsite)
Pay: USD 15 - 18 per hour

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20d ago

Lobby Ambassador

Hard Rock Hotel at Universal Orlando Orlando, FL

Orlando, FL

20d ago

Part time Customer Service Front Desk Guest Relations

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Job Description

As a part time Lobby Ambassador at Hard Rock Hotel at Universal Orlando, you serve as the first point of contact for guests in the lobby and public areas. In this role, you provide warm, observant, personalized hospitality while coordinating with internal teams to support guest needs, safety, and front desk operations during busy periods.

Key Responsibilities

Greet guests warmly upon arrival and departure, offering assistance and personalized attention.
Maintain a visible, approachable presence in the lobby, providing directions, recommendations, and support for concerns.
Monitor guest flow and lobby activity to help ensure a welcoming and orderly environment.
Anticipate guest needs and offer proactive support, including luggage assistance and local insights.
Coordinate with Guest Services and Concierge to ensure timely responses to guest requests.
Support VIP arrivals, special occasions, and guest recognition programs.
Collaborate with Housekeeping to help maintain cleanliness and a strong presentation of lobby and public areas.
Support crowd control and guest movement during peak check-in, check-out, and event periods.
Provide information about hotel amenities, services, and local attractions.
Report safety concerns or unusual activity to Security and Management.
Support guest recovery efforts, addressing concerns with empathy and urgency.
Assist front desk operations during high-volume periods.
Maintain knowledge of hotel policies, emergency procedures, and service standards.
Participate in lobby activations and seasonal guest engagement initiatives.
Perform other duties as assigned.

Physical and Scheduling Requirements

Ability to stand and walk for extended periods.
Occasionally lift up to 45 pounds, and perform tasks requiring reaching, bending, crouching, kneeling, pushing, pulling, and walking.
Maintain professional appearance and grooming standards.
Maintain regular attendance in conformance with standards.
May be required to work varying schedules to reflect business needs, including days, nights, weekends, and holidays as scheduled.
Required to attend all mandatory training sessions and meetings.
Property Management Systems learning may be required as part of the role.

Required Qualifications

Previous experience in hospitality or a relevant industry preferred.
Intermediate computer skills and ability to learn Property Management Systems required.
Ability to communicate effectively in English, both verbally and in writing, with team members, leaders, and guests.
Flexibility to work a varied schedule as described above.

Technologies

Property Management Systems

Benefits and Perks

One free meal per shift
Free theme park access
Excellent benefits and perks
Training and development opportunities for all team members
Opportunity for all team members to reach their potential
Dynamic culture designed to be interesting, challenging, fulfilling, and fun
Promotion of social responsibility through being a good neighbor in the community

About the Company

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the United States. Together, diverse and welcoming teams across iconic destinations craft exceptional experiences.

About Hard Rock Hotel at Universal Orlando

Hard Rock Hotel at Universal Orlando is designed as a rock star's mansion, and the role supports show-stopping service as part of the guest experience.

Who You Are

Hospitality enthusiast: you connect naturally with people and make guests feel welcome.
Observant and proactive: you notice details and respond quickly to enhance the guest experience.
Professional presence: you represent the brand with poise and confidence.
Resourceful guide: you help guests navigate their stay.
Team-oriented collaborator: you work smoothly with others to deliver great service.
Encouraged applicants: veterans and military spouses are encouraged to apply.

Work Location and Job Type

Location: Orlando, FL (onsite)

Job Type: part time

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20d ago

Cook II

Loews Philadelphia Hotel Philadelphia, PA

Philadelphia, PA

20d ago

Full time Back of House Cook Culinary Operations

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Job Description

Support an upscale, high-volume hotel kitchen by preparing menu items, maintaining sanitation standards, and keeping service times on track.

Responsibilities

Set up and organize the work area with necessary supplies and equipment
Receive, inspect, and rotate food products to maintain freshness and quality
Prepare and store raw food products properly
Follow standardized recipes for menu item preparation and cooking
Apply portion control guidelines to minimize waste
Plate cold foods according to established plating and presentation guidelines
Monitor finished products to ensure prompt service and notify the supervisor of any delays
Ensure quality food is prepared and served in a timely manner
Comply with all Governmental Food Sanitation Standards at all times
Monitor refrigeration and holding temperatures; clean and sanitize work surfaces; wash hands frequently
Use knives, slicers, mixers, choppers, grinders, and other equipment safely according to manufacturer recommendations
Notify the supervisor immediately of equipment malfunctions or safety hazards
Provide the Steward with timely updates on the need for clean dishes, pots, and pans
Return cooking utensils to the pot wash area and inform the Steward of any HOT items
Clean, break down, and reset the work area at the end of shift; return unused ingredients to proper storage
Complete closing side work, turn off cooking equipment, and secure the kitchen at the end of shift
Perform other duties as assigned
Promote teamwork and apply teamwork skills at all times
Promptly and fully notify the appropriate individual of problems or areas of concern
Maintain a polite, friendly, and helpful approach to guests, management, and fellow employees
Execute emergency procedures in accordance with hotel standards
Comply with required safety regulations and procedures
Attend appropriate hotel meetings and training sessions
Maintain cleanliness and excellent condition of equipment and work area
Comply with hotel standards, policies, and rules
Recycle whenever possible
Stay current on hotel information and changes
Comply with hotel uniform and grooming standards

Requirements

High School Diploma (or equivalent)
Post secondary culinary training or certification as a “Cook” from a recognized culinary training school
+ One year experience cooking in an upscale, high-volume hotel or freestanding restaurant (or equivalent)
Thorough knowledge and understanding of Food Service Sanitation Standards
Thorough knowledge and understanding of standard kitchen equipment and its use
Ability to stand, stoop, bend, and lift/carry up to 50 pounds
Ability to read, write, and speak English
Ability to work a flexible schedule including weekends and holidays

Benefits

Competitive health and wellness benefits
401(k) & company match
Paid Sick Days
Vacation
Holidays
Paid Bereavement
Paid Pet Bereavement
Training & Development opportunities, career growth
Tuition Reimbursement
Pet Insurance
Team Member Hotel Rates, other discounts, perks and more

Job Specific Tasks

Set up and organize the work area with all necessary supplies and equipment
Receive, inspect, and rotate food products
Prepare and store raw food products properly
Follow standardized recipes for menu item preparation and cooking
Maintain portion control and minimize waste
Plate cold foods according to established guidelines
Monitor finished product timing and notify the supervisor of service delays
Follow all Governmental Food Sanitation Standards
Monitor refrigeration and holding temperatures; clean and sanitize work surfaces; wash hands frequently
Use kitchen equipment safely per manufacturer recommendations
Notify the supervisor of equipment malfunctions or safety hazards immediately
Coordinate with the Steward for clean dishes, pots, and pans
Return cooking utensils to pot wash and inform the Steward of any HOT items
Clean and break down the work area; store unused ingredients properly
Complete closing side work, turn off equipment, and secure the kitchen
Other duties as assigned