As a Night Auditor, you will be a key point of contact for guests during overnight hours, supporting the guest experience through accurate processing of transactions, reporting, and timely communication to resolve needs and challenges.
Key Responsibilities
- Welcome arriving guests and complete the hotel arrival and check-in experience, ensuring special requests are fulfilled and information is accurate.
- Thank departing guests, verify billing accuracy, and encourage return visits.
- Engage with guests by phone or electronic communication in line with hotel brand standards to support satisfaction.
- Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.
- Promote hotel brand loyalty programs and encourage participation, offering special rate packages and upgrades when appropriate.
- Communicate with internal departments verbally or via hotel communication logs to support timely, accurate delivery of guest expectations and resolution of challenges.
- Listen to guests, empathize with concerns, solicit feedback when necessary, and act on guest issues.
- Maintain professionalism consistent with hotel brand and company expectations.
- Know and communicate hotel emergency procedures, and inform and assist guests in emergencies.
- If applicable, maintain balance and security of the house bank and accurately log all transactions.
Qualifications
- 2+ years of customer service experience, preferably in Hospitality or related industry.
- High School diploma or equivalency education certificate required.
- Excellent verbal and written communication skills.
- Ability to speak, read, and write in the primary language used in the workplace.
- Ability to work 8+ hours per day at a standing desk/computer, standing and walking frequently throughout the workday.
- Ability to lift, lower, and maneuver up to 30 pounds occasionally.
- Ability to independently work during overnight hours.
Schedule, Location, and Compensation
Location: Atlanta, GA (onsite).
Compensation: USD 15 to 17 per hour.
Experience requirement: 2 years minimum.
Benefits
- Insurance enrollment available from DAY 1.
- Paid time off available from DAY 1.
- Holiday pay available from DAY 1.
- 401(k) enrollment after 30 days.
- Hotel and travel discounts at worldwide destinations.
- Professional development and promotion opportunities.
About This Role
Night Auditors support guests throughout the hospitality experience by accurately processing and tracking transactions and other reportable items. The role requires accurate reporting, consistent communication with guests, peers, and supervisors, and strong problem-solving skills to deliver above-average resolutions to guest challenges.
About First Hospitality
First Hospitality is a forward-thinking hotel development, investment, and management company. Founded in 1985 and based in Chicago, the company focuses on creating value for all through excellence and openness to new approaches. First Hospitality seeks to attract and retain a high-performing and diverse workforce where differences are respected and valued, fostering an inclusive environment that promotes collaboration, flexibility, and fairness.
Equal Opportunity Employer.
