Management

Management Hotel Jobs

190 jobs found

10d ago

Housekeeping Manager

Hotel Landy Orlando Universal Blvd., a Tribute Portfolio Hotel Orlando, FL

Orlando, FL

10d ago

Full time Manager Guest Relations Guest Services

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Job Description

At Hotel Landy Orlando Universal Blvd., a Tribute Portfolio Hotel, this on-site leadership role supports daily housekeeping operations with a focus on guest service, quality, and sustainability. You will help set the standard across rooms, public areas, and grounds while guiding associates to deliver consistent results aligned with brand expectations and HHM EarthView requirements.

What You’ll Do

Manage housekeeping operations in line with established guest service, quality, and sustainability standards.
Interview, select, hire, train, schedule, coach, and support housekeeping associates to ensure performance meets established brand or hotel standards and HHM core values.
Observe and monitor staff performance to maintain efficient operations and adherence to policies and procedures.
Inspect guest rooms, public areas, and grounds for cleanliness, appearance, and safety.
Respond to guest questions related to hotel policies and services, and resolve complaints and concerns.
Build schedules based on occupancy and assign duties to associates.
Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
Prepare required paperwork for departmental functions.
Track and communicate guest service scores to drive improvement and support higher guest satisfaction.
Comply with HHM internal audit standards for key control and risk management areas, including lost and found, key control, and guest room safety.
Maintain departmental expenses within the budget described by the General Manager.
Ensure compliance with specific brand standards.
Follow sustainability guidelines and practices related to the HHM EarthView program.
Practice safe work habits by following MSDS and OSHA standards, wearing protective safety equipment, and participating in safety committees as directed.
Perform other duties as requested by management.

Qualifications

One year of previous housekeeping supervisor experience is required.
High School diploma or equivalent preferred.

Growth Path

Executive Housekeeper – Operations Manager – Assistant General Manager

Work Schedule and Physical Requirements

Work schedule varies and may include holidays, weekends, and alternate shifts.
Requires standing for extended periods and includes walking, pushing, and lifting up to 25 pounds.
Tasks may include bending and reaching, stooping, kneeling, or crouching.

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11d ago

Banquet Captain

Deloitte University Hotel & Conference Center Westlake, TX

Westlake, TX

11d ago

$22 - $22/hr Full time Banquet Banquet Setup Banquets

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Job Description

The Banquet Captain at Deloitte University Hotel & Conference Center helps deliver smooth, high-standard banquet service in Westlake, TX. In this full-time role onsite, you will supervise staff, coordinate assigned banquet events from set-up through breakdown, and follow property and banquet policies and procedures to keep service consistent.

Working evening shifts and some weekends, you will review banquet event details in advance, lead pre-event communication, and remain available during service for client-driven changes. The position pays $22.00 per hour (flat rate, no tips).

Key Responsibilities

Review all BEO (banquet event orders) prior to each event to confirm staffing, supplies, dishware, and drinks readiness.
Oversee banquet events including pre-work such as cleaning, polishing, organizing, and setting up drink stations.
Ensure the banquet event room setup meets the standards outlined in the BEO.
Run staff pre-event meetings to communicate the plan and service standards for the event.
Monitor events to support flawless service and assist Servers and Bartenders as needed.
Stay attentive to client needs during the event and be available for changes.
Oversee event breakdown so it closes on time and items are placed in appropriate areas, including food, beverages, linen, supplies, and dishware.
Provide feedback to staff based on positive and not-so-positive actions observed during the event.
Train staff on the standards and tasks assigned to Servers and Bartenders, monitor Peer Trainer activities, and spot check new associate training.
Recap events with BEO distribution to Meeting Planners or Clients and complete the end-of-shift Captains report.

Requirements

Experience in the hospitality industry required; F&B banquet experience is desirable.
Experience as a departmental trainer or supervisor is preferred.
Strong computer skills, including proficiency in Microsoft Excel and Outlook; Microsoft Teams and OneNote experience is desirable.
Knowledge of an F&B Point of Sale system is preferred.
Basic Food Safety Certification and Texas Alcohol Beverage Commission Certification required within 30 days of starting, with re-certification as needed.

Technology

Microsoft Excel
Outlook
Microsoft Teams
OneNote

Benefits

Awesome employee-focused culture with many associate events.
Closed many weekends and most holidays, including 10 days of holiday pay.
Up to 14 vacation and sick days per year.
Weekly pay.
Leadership and career development programs, with opportunities to grow and transfer to new positions.
Free lunch in the newly remodeled associate cafeteria.
Eligible for Medical Insurance and other benefits within 30 days of employment.
Employer matching 401k.
Tuition reimbursement.
Free parking on-site.
Free uniforms, and the company will clean them.
Benchmark Hospitality hotel discounts.

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11d ago

Front Desk Supervisor

SHERATON DALLAS HOTEL BY THE GALLERIA Dallas, TX

Dallas, TX

11d ago

Full time Customer Service Front Desk Guest Services

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Job Description

Lead a guest-first front desk team at SHERATON DALLAS HOTEL BY THE GALLERIA. In this onsite role, you will provide day-to-day guidance, help ensure consistent quality customer service, and support smooth operations across arrivals, registrations, and guest follow-up. If you enjoy staying active on the front office floor and making sure every detail is handled correctly, this position offers a structured environment and clear expectations, with access to the tools needed to get the job done.

What you’ll do

Provide leadership and direction to front desk clerks through clear verbal and written communication.
Assign and instruct clerks on job details, observe performance, and encourage ongoing improvement.
Welcome guests immediately with a friendly, sincere greeting and a positive, clear speaking voice.
Use the computer system to complete registration promptly, including inputting and retrieving guest information, confirming guest count and room rates.
Select rooms based on guest needs and nonverbally confirm room number and rate as part of the check-in flow.
Prepare welcome folders with room keys, certificates, and coupons as appropriate.
Close out guest accounts at check out and handle dissatisfaction by negotiating compromise, which may include authorizing a revenue allowance after other solutions are offered.
Code electronic keys and verify and imprint credit cards for authorization using electronic acceptance methods.
Handle cash, make change, and balance assigned house bank; accept and record vouchers, travelers’ checks, and other payment forms.
Post charges to guest rooms and house accounts using the computer, and perform moderately complex arithmetic accurately with a calculator.
Answer the telephone promptly in clear English, input and retrieve messages, and relay message content to guests.
Retrieve mail, small packages, and faxes for customers as requested.
Stay calm and alert during emergency situations and/or busy hotel activity, serving as a role model for clerks and other employees.
Resolve customer complications and complaints by researching the situation and identifying effective solutions.
Manage Third Party Internet billing and arrivals, prepare group arrivals, and prepare pre-arrival packets as requested/required.
Anticipate arrival flow to support smooth check-in and check-out.
Train new agents on daily duties, including cash handling procedures, CRM Toolbox use, and hotel organization; coordinate and track successful completion of training on the PMS system.
Monitor and track associate time and attendance, reinforce attendance expectations, and recommend progressive discipline procedures when needed.
Support Associate Satisfaction by taking actions aligned with Associate Opinion Survey results.
Coordinate with other supervisors and management to maintain a consistent quality work environment.
Be familiar and able to perform duties on all shifts, including Night Audit and PBX, and serve as Manager on Duty (MOD) in the absence of the Front Office Manager.
Turn in lost and found items and guest room keys; follow company policies, safety, and security procedures.
Report unsafe conditions and document accidents, injuries, near-misses, and property damage or loss to management.
Maintain a neat, clean, and well-groomed appearance per team member handbook standards; assist other front desk personnel when needed; complete related duties as requested by management.

Skills and experience needed

Two years combined prior front desk and supervisor experience.
High school diploma preferred (or an equivalent combination of education and experience).
Ability to deal effectively with internal and external customers, using patience, tact, and diplomacy to defuse anger, collect accurate information, and help resolve conflicts.
Considerable skill using a calculator and completing moderately complex math calculations without error.
Ability to read, listen to, and communicate effectively in English, verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Hearing and visual ability to observe and detect signs of emergency situations.

Technologies you’ll use

CRM Toolbox
PMS system

Benefits

401(k)
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Room Discounts
Employee Food and Beverage Discounts

Physical demands

Ability to stand and move throughout the front office and continuously perform essential job functions.
Standing 95% of shift.
Lifting up to 25 pounds maximum.
Occasional twisting, bending, stooping, reaching, standing, walking.
Frequent talking, hearing, seeing, and smiling.

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11d ago

Hotel Housekeeping Assistant Manager

Potawatomi Casino Hotel Milwaukee, WI

Milwaukee, WI

11d ago

Full time Manager Assistant Manager Facilities Management

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Job Description

Potawatomi Casino Hotel is seeking a Hotel Housekeeping Assistant Manager to support day-to-day housekeeping operations in Milwaukee, WI. In this onsite role, you will assist the Hotel Housekeeping Operations Manager by overseeing cleaning of guest rooms and hotel facilities, helping maintain safety expectations, and supporting guest service standards.

What you’ll do

Oversee the day-to-day responsibilities of housekeeping team members to ensure guest rooms and all facility areas are cleaned to standard and amenities are stocked.
Coordinate work assignments and maintain communication with hotel departments, including receiving and providing feedback.
Inspect and evaluate the physical condition of all areas and assigned work to confirm departmental standards are met.
Identify cleaning needs and potential safety hazards, then notify the appropriate individual to resolve issues and repair needs.
Submit recommendations for painting, repairs, furnishings, and relocation of equipment.
Handle management responsibilities aligned with organizational policies and applicable laws, including interviewing, hiring, training, scheduling, motivating, performance appraisals, rewards and discipline (up to and including termination), addressing complaints, and resolving problems.
Ensure work is completed with minimal disruption to business operations.
Respond promptly to guest inquiries, special requests, or complaints and take corrective action to support a positive guest interaction.
Evaluate housekeeping operations and help develop and implement strategies and processes to track and improve daily assignments and project work while supporting maximum safety.
Prepare paperwork and department reports and complete clerical functions.
Track supply inventory, including linens, cleaners, and amenities, required for daily assignments and project work.
Perform or assist with cleaning duties as needed.
Maintain full compliance with departmental Internal Controls, policies, procedures, and regulations.
Complete other duties as assigned.

Key requirements

High School Diploma or equivalent is required.
At least one year of progressively responsible hotel housekeeping or related experience is required; two years preferred.
Supervisory experience: one year preferred.
Ability to work safely and effectively with various chemicals/cleaning agents, tools, and equipment; trained in blood borne pathogens and able to perform required procedures.
Strong understanding of OSHA regulations as they relate to environmental housekeeping requirements.
Office skills including use of standard office equipment and knowledge of Microsoft Office.
Prior knowledge in purchasing software and scheduling software is preferred.
Strong organization skills and attention to detail to manage multiple duties and projects in a fast-paced environment.
Ability to maintain discretion with confidential information.
Ability to interact with and understand stakeholders at all levels, including how their interests impact PH&C and its goals.
Ability to communicate effectively before groups of guests or team members.
Ability to work irregular hours and extended shifts, including late nights, early mornings, weekends, and holidays.
Ability to operate a personal computer.
Physical ability to lift, carry, push, pull, or move objects up to 25 pounds regularly and up to 100 pounds occasionally with assistance.
Must wear required Personal Protective Equipment (PPE) while performing job duties.
Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Working conditions

Noise level is usually moderate, and increases when on the casino floor.
The facility is not smoke free.
Use of chemical cleaning products and potential exposure to blood borne pathogens.

Technologies: Microsoft Office.

Note: The statements above describe the general nature and level of work for this position and are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.

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12d ago

Housekeeper Supervisor

Cannery Pier Hotel & Spa Astoria, OR

Astoria, OR

12d ago

$21 - $21/hr Full time Hospitality Hotel Hotel Operations

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Job Description

At Cannery Pier Hotel & Spa, the Housekeeping Supervisor/Inspector plays a key role in keeping both guest accommodations and public spaces clean and well-maintained. This onsite position in Astoria, OR focuses on supervising room cleaning operations, inspecting assigned units, and supporting housekeeping and laundry processes to align with hotel standards.

You will manage day-to-day cleanliness checks, lead teams in completing work accurately, and help uphold service standards through visible quality, timely communication, and documented procedures.

What you’ll do

Manage room cleaning operations to ensure methods align with company and brand standards while keeping room cleaning deficiencies to a minimum.
Inspect assign units each day, confirm standards are met, and ensure corrective action is taken by attendants as required.
Inspect all VIP rooms daily.
Oversee operational effectiveness including linen & inventory control, mattress rotation, key control procedures, safety and security procedures, storeroom organization, cart stocking, and lost and found.
Personally inspect rooms and public areas.
Support a general cleaning program with documented records for each unit.
Complete daily housekeeping reports in a timely manner.
Maintain equipment readiness by communicating with the Executive Housekeeper and following up with the maintenance department as needed.
Monitor labor for the day to keep productivity standards on track.
Maintain linen and supply costs within the annual budget and conduct accurate linen and supply inventory.
Ensure key control procedures are followed.
Know and teach safety prevention rules and techniques, including fire safety, to minimize workers compensation claims and company liability.
Respond promptly and follow through on guest requests in an effective and friendly manner to exceed guest expectations for service.
Work with all departments regularly to address interdepartmental operational issues and promote excellent guest service.
Maintain punctual, regular, and predictable attendance and participate in proactive team efforts to support hotel and company goals.
Provide leadership through example and by sharing knowledge and skills with others.
Directly oversee and supervise all positions in the department, including day-to-day supervision of housekeeping associates.
Assign work, monitor and review progress and accuracy, direct efforts, and provide technical guidance on complex issues.
Train and develop subordinate staff, estimate personnel needs, assign work, meet completion dates, interpret organizational policies, and ensure consistent application with limited or no guidance.
Comply with all safety policies, practices, and procedures, and report any unsafe activities to your supervisor.
Perform other duties as assigned.

Required qualifications

Ability to perform essential duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others.
High school diploma or general education degree (GED); or one to two years related experience and/or training; or an equivalent combination of education and experience.
At least 1 year of experience.
Must be able to read, write, and speak English.
Ability to read and interpret simple and complex documents, reports, manuals, and correspondence.
Ability to write simple and complex documents, reports, and correspondence.
Ability to speak effectively with clear speech to individuals and groups.
Math skills including adding, subtracting, multiplying, and dividing using whole numbers, common fractions, and decimals, plus computing rate, ratio, and percent and drawing and interpreting bar graphs.
Advanced basic computer job skills including logging on to systems, communicating by email, composing documents, entering database information, creating presentations, downloading forms, and preserving or backing up important data.
Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Compensation and work environment

Pay: USD 21 - 21 per hour
Location: Astoria, OR (onsite)
Technologies: Email

Physical requirements

Frequently lift and/or move up to 10 pounds; very rarely lift and/or move up to 25 pounds.
Regularly stand, talk, hear, and walk; reach with hands and arms; use hands to finger, handle, or feel.
Occasionally climb or balance, stoop, kneel, crouch, or crawl; occasionally required to sit; occasionally required to taste or smell.
Ability to read, see (close, distance, and peripheral vision), adjust focus, and apply depth and perception vision.
Occasionally exposed to work near moving mechanical parts, outdoor weather conditions, fumes or airborne particles, and toxic or caustic chemicals.
Rarely required to work in high, precarious places and in wet or humid conditions (non-weather).
Noise level is usually moderate.

How performance is measured

Guest satisfaction scores
Inspection and audit results
Green initiatives
Safety and risk prevention measures
Associate satisfaction and others

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12d ago

Housekeeping Supervisor

Hotel Per La, Autograph Collection Los Angeles, CA

Los Angeles, CA

12d ago

$26 - $26/hr Full time Guest Services Hospitality Hotel

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Job Description

Hotel Per La, Autograph Collection is looking for a Housekeeping Supervisor to help keep the property in excellent condition for guests, associates, and vendors. In this onsite role in Los Angeles, CA, you will lead the housekeeping team, support day-to-day operations, and help ensure cleanliness, safety, and service standards are consistently met.

You will manage the flow of work across guest rooms, turndown service, public areas, and back of house spaces, while maintaining strong communication and accountability. The position also includes handling guest requests and concerns, maintaining Lost and Found controls, and supporting emergency preparedness through training and procedures.

Responsibilities

Supervise housekeeping staff with clear communication, training, coaching, counseling, and performance feedback to support maximum efficiency.
Interview, hire, and train team members; recommend performance evaluations; resolve operational issues; maintain open communication; and recommend discipline and/or termination when appropriate.
Oversee and inspect cleaning standards for guest rooms, turndown service, public areas, and back of house to ensure compliance with accident and loss prevention programs, health and sanitation standards, and applicable regulations.
Assign work to staff by reviewing special requests and areas of focus to support a smooth housekeeping operation.
Distribute supplies and goods at the start of each shift to control inventory, ensure proper stock availability, and help manage expenses.
Address guest requests, concerns, and problems to protect guest satisfaction.
Log and manage Lost and Found items and respond to related inquiries to maintain controls and support guest satisfaction.
Implement emergency training and procedures to help protect the hotel, guests, staff, and company assets.
Comply with attendance rules and be available to work on a regular basis.
Perform other job-related duties as assigned.

Requirements

Housekeeping experience preferred.
Ability to grasp, lift, carry, or otherwise move materials weighing up to 100 lbs., with or without reasonable accommodation.
Ability to move throughout the building and perform tasks such as bending, stooping, and reaching to assist room attendants, house-persons, and inspectors as needed, with or without reasonable accommodation.
Effective verbal and written communication skills, with the ability to adjust communication style for supervisors, coworkers, and the public.

Compensation

Salary Range: USD $26.50 - $26.50 per hour
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No

Benefits

Medical and Dental programs through Anthem Blue Cross Blue Shield
Vision insurance programs through EyeMed
Vacation, Sick and Holiday programs
Pet insurance through the ASPCA
Supplemental, Spousal and Child Life insurance
Short and Long-Term Disability plans
401(k) Savings Plan with matching funds
Discounts through 'YouDecide' and Hotel Room Discount programs

Benefits note: Specific details and eligibility of these programs vary by location and employment status.

Equal Opportunity Employer Statement

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

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13d ago

Executive Steward

Loews Vanderbilt Hotel Nashville, TN

Nashville, TN

13d ago

Full time Manager Executive Steward Food and Beverage

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Job Description

The Executive Steward will lead the stewarding department in an onsite role in Nashville, TN, driving high standards of cleanliness, organization, and safety across kitchen and food preparation spaces. This hands-on position supports culinary and banquet service through effective dishwashing, equipment care, inventory control, and back-of-house operations.

Key Responsibilities

Lead and manage the stewarding department to ensure proper coverage and smooth, efficient daily operations.
Motivate and support team performance through regular meetings, training, and coaching.
Create work schedules aligned to staffing needs for daily service, banquets, and special events.
Oversee dishwashing to ensure all plates, glassware, silverware, and kitchen equipment are properly cleaned and stored.
Ensure safe handling and storage of cleaning chemicals while maintaining compliance with all safety standards and regulations.
Manage inventory for cleaning supplies, dishware, glassware, and kitchen equipment, maintaining accurate records and coordinating repairs or replacements as needed.
Partner with vendors and purchasing teams to coordinate timely ordering and delivery of supplies and equipment.
Collaborate with the Executive Chef and other department leaders to support operational goals and seamless service.
Coordinate with banquet teams on equipment needs for events, including setup and breakdown of service areas.
Train team members on cleaning procedures, equipment handling, and safety practices to reinforce accountability and excellence.
Implement and monitor safety programs to help prevent accidents and maintain a secure work environment.
Manage departmental budgets by monitoring labor, supply, and equipment costs, minimizing waste, and controlling expenses through efficient resource management.
Track breakage and loss of dishware, glassware, and kitchen equipment, ensuring proper handling and storage procedures.
Uphold health, hygiene, sanitation, and safety regulations across all stewarding operations and back-of-house areas, including OSHA and local health codes.
Maintain regular attendance in conformance with established standards.
May require varying schedules to reflect business needs.
Attend all mandatory training sessions and meetings.
Perform other duties as assigned.

Supervision

Stewarding Department

Required Qualifications

Education: High School Diploma or equivalent.
Experience: Minimum 2-4 years of experience in a manager role within Stewarding, Food & Beverage, Culinary, or a related professional area within an upscale hotel or restaurant (preferred).
Strong understanding of kitchen operations, sanitation standards, and equipment maintenance.
Knowledge of health department regulations and food safety standards.
Excellent communication and interpersonal skills, with strong organizational and time management abilities.
Physical ability to perform duties, including lifting heavy items, standing for long periods, and operating cleaning equipment.
Degree in Hospitality/Restaurant Management and/or relevant work experience is preferred.

Benefits

Competitive health & wellness benefits
401(k) retirement plans with company match
Paid Sick Days, Vacation, Holidays & Paid Bereavement
Pet Insurance and Paid Pet Bereavement
Free onsite parking and 50% off monthly bus passes
Complimentary meals in Team Member Café while working
Community volunteer opportunities
Training & Development opportunities and career growth
Tuition reimbursement
Team Member Hotel discounts, other perks & more!

Benefits are subject to eligibility and may vary by position.

Company Overview

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, teams across diverse and welcoming destinations craft exceptional experiences.